Chap010_ConflictNegotiation_s

Chap010_ConflictNegotiation_s - Chapter 10 Conflict...

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Chapter 10 Conflict Management Melody Chao Fall 2009
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Social Dilemmas  Selfish choices (vs. cooperative choices )   better immediate outcomes for the  individual  BUT long-term outcomes for everyone  will suffer if everyone behaves selfishly  An individual profits from selfishness   BUT if everyone chooses the selfish  alternative, the whole group loses.
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Tragedy of the  Commons The depletion of a  communal resource  because each individual  pursues selfish interests Examples:   Overharvesting of fish  and whales,  environmental pollution,  private vehicles jamming  roadways
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Learning objectives Conflict Conflict Defined Conflict Management Negotiation
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Conflict Defined Definition of Conflict The process in which one party perceives that its interests are being opposed or negatively affected by another party.
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Transitions in Conflict Thought Level of conflict Conflict outcomes Bad Good Low High 0 Causes: Poor communication Lack of openness Failure to respond to employee needs
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Transitions in Conflict Thought Level of conflict Conflict outcomes Bad Good Low High 0 Optimal conflict
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Transitions in Conflict Thought
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Organizational Conflict Outcomes Potential benefits of Conflict Improves
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Chap010_ConflictNegotiation_s - Chapter 10 Conflict...

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