Unformatted text preview: due to old devices. Namely, although these devices damage patients, they still continue to go this company. Aside from this, the company also did wrong operations or did operations that are actually not needed. So in the long term patients will not trust this company. To sum up, we can say that health services must consider the customer satisfaction in the first plan. And the second plan must be the get highest profit. So in order to get better patients satisfaction this company must change their strategy. For example, they must use good quality devices and there must be enough workers. Also they must do correct operations not unnecessary operations....
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This note was uploaded on 12/30/2009 for the course ORG 301 taught by Professor Duygu during the Spring '09 term at Sabancı University.
- Spring '09