Communication and Interpersonal Skills

Communication and Interpersonal Skills - Chapter 12...

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Chapter 12 – Communication and Interpersonal Skills Chapter Twelve: Communication and Interpersonal Skills Multiple Choice Questions 1. Which of the following is an advantage of oral communication? a. Accurate when passing through many people. b. Chance for timely feedback. c. More likely to be well thought out. d. Permanent record of the communication. 2. A major drawback of written communication is a. lack of feedback. b. lack of precision. c. that it is usually less well thought out. d. lack of verifiable, permanent record. 3. The GREATEST value of feedback is that is a. allows for further discussions between the sender and receiver. b. is not necessary in written communication because the message is tangible and verifiable. c. forces the sender to think twice about what is communicated. d. improves communication by reducing the chance of misunderstandings. 4. __________ is/are an example of body language. a0. The speed at which we speak b0. Eye contact c0. 0Hand gestures d0. All of the above. 5. Intentional distortion of information to enhance its appearance is a. called filtering. b. consistent with cultures that reward performance. c. called shaping communication. d. more likely to occur in simple organizational structures. 6. According to the __________ conflict, conflict can stimulate employees to be more productive, cooperative and creative. a. traditional view of b. organizational view of c. interactionist view of d. substantive view of 7. Communication is distorted when a. body language and verbal intonations are used b. body language and intonation are not aligned c. the information is complex d. E-mail, which lacks feedback opportunities, is used 8. _________________ are primary causes of conflict. a. Structural and technical differences b. Communication and structural differences c. Management and communication differences d. Personal and management differences 9. According to the interactionist view of conflict, a. some conflict keeps the group critical of itself. b. very low level of conflict indicate the optimal state. c. managers may need to stifle dysfunctional conflict. 1
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Part IV - Leading d. managers may need to stimulate dysfunctional conflict. 10.
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This note was uploaded on 12/31/2009 for the course FSD FSD taught by Professor Vinh during the Spring '09 term at ITT Tech Flint.

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Communication and Interpersonal Skills - Chapter 12...

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