Operations Management

Operations Management - Chapter 14 Operations Management...

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Chapter 14 – Operations Management Chapter Fourteen: Operations Management Multiple Choice Questions 1. The process of managing the entire sequence of integrated activities and information about product flow is called _____. a. total quality management b. supply chain management c. kaizen d. value chain management 2. ________ are the supplies or raw materials needed to create a product. a. Outputs b. Investments c. Processes d. Inputs 3. ___________ is/are not a requirement for successful value chain management listed in the text. a. Coordination and collaboration b. Continuous process improvement c. Organizational processes d. Technology investment 4. _________ is not a major overall benefit of sharing information with partners in the value chain. a. Improved customer service b. Accelerated delivery c. Increased employee satisfaction d. Cost savings 5. ___________ are not one of the major types of barrier that limit the success of value chain management listed in the text. a. Technology investments b. Required capabilities c. Organizational factors d. Cultural factors 6. _________ is not one of the major steps involved in developing a PERT network chart. a. Identifying project risks and obstacles b. Identifying all significant project activities c. Determining the order of events that must be completed d. Computing time estimates for each completing each activity 7. This area showed the least amount of overall improvement among all companies as result of sharing information with partners in the value chain partners. a. customer service b. on-time delivery c. sales and logistics d. cost savings 8. All of the following required capabilities are needed for effectiveness of value chain management except a. ability to develop required technology. b. coordination and collaboration. 1
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Part V - Controlling c. ability to configure products to satisfy customers and suppliers. d.
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Operations Management - Chapter 14 Operations Management...

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