@Managing Change, Stress, and Innovation

@Managing Change, Stress, and Innovation - Part III...

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Part III – Organizing Chapter Seven: Managing Change, Stress, and Innovation True/False 1. Formulating organizational strategies is an example of an external organizational change. (False; Moderate; p. 233) 2. Coercion is an effective means of reducing resistance to organizational change. (False; Easy; p. 240) 3. A major finding of the Coch and French study was that employee participation in the change process reduces their resistance to the change. (True; Moderate; p. 239) 4. Permanent organizational change cannot occur without significant resistance by employees. (False; Moderate p. 239) 5. People tend to have the greatest resistance to change when they have a good understanding of what will happen as a result of the change process. (False; Moderate; p. 239) 6. Providing employees with more effective and productive work methods and tools is an example of a structural change. (False; Moderate; p. 242) 7. When a change agent focuses helping employees change their attitudes and values so they can adapt more easily to change, this is referred to as process consultation. (False; Moderate; p. 242) 8. Employee participation in the change process is a fundamental requirement for effective organizational development. (True; Moderate p. 242) 9. Negotiation is the most popular organizational development technique used by many organizations. (False; Moderate; p. 242) 10. Japanese managers use the term “Kaiban” to refer to situations in which employees are stressed and overworked. (False; Easy; p. 245) 11. Stress is caused by excessive negative personal and social factors at work. (False; Moderate; p. 245-246) 184
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Part III – Organizing 12. Role overload is often the result of having one person on a team at work perform too many functions or “wear too many hats.” (True; Easy; p. 246) 13. Role ambiguity can occur when an employee has poorly defined goals and objectives for his/her job. (True; Easy; p. 246) 14. People who exhibit a Type B personality usually put a great deal of pressure on themselves to perform, find it difficult to relax and are excessively competitive. (False; Easy p. 246) 15. Smoking, over-eating and insomnia are symptoms of physiological stress. (False; Moderate; p. 247) 16. Boredom, anxiety, withdrawal, conflict and tension are symptoms that managers should recognize as signs of psychological stress. (True; Moderate; p. 247) 17. A stress reduction program is any type of intervention designed to help employees remain healthy and fit by controlling their weight, smoking cessation and physical exercise. (False, Challenging; p. 248) 18. The process of taking an idea and turning it into a useful product is referred to as creativity. (False; Easy; p. 249) 19. Inspiration is an early step in the innovation process when prior efforts successfully come together. (False; Challenging; p. 250)
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This note was uploaded on 12/31/2009 for the course FSD FSD taught by Professor Vinh during the Spring '09 term at ITT Tech Flint.

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@Managing Change, Stress, and Innovation - Part III...

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