Emotions and Moods Chapter 8

Emotions and Moods Chapter 8 - OrganizationalBehavior...

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Organizational Behavior
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The OB Model Our OB model has three levels of analysis Each level is constructed on the prior level 1-2
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Interesting OB Dependent Variables Productivity Transforming inputs to outputs at lowest cost. Includes the concepts of effectiveness (achievement of goals) and efficiency (meeting goals at a low cost). Absenteeism Failure to report to work – a huge cost to employers. Turnover Voluntary and involuntary permanent withdrawal from an organization. Deviant Workplace Behavior Voluntary behavior that violates significant organizational norms and thereby threatens the well-being of the organization and/or any of its members. 1-3
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More Interesting OB Dependent  Variables Organizational Citizenship Behavior (OCB) Discretionary behavior that is not part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organization. Job Satisfaction A general attitude (not a behavior) toward one’s job; a positive feeling of one's job resulting from an evaluation of its characteristics. 1-4
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Emotions and Moods 8-5
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The key to good decision  making is both thinking and  feeling 8-6
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Class? What are Emotions and Moods How do they differ 8-7
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Chapter Learning Objectives After studying this chapter, you should be able to: Differentiate emotions from moods, and list the basic emotions and moods. Discuss whether emotions are rational and what functions they serve. Identify the sources of emotions and moods. Show the impact emotional labor has on employees. Describe Affective Events Theory and identify its applications. Contrast the evidence for and against the existence of emotional intelligence. Apply concepts about emotions and moods to specific OB issues. Contrast the experience, interpretation, and expression of emotions across cultures. 8-8
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Why Were Emotions Ignored in OB? The “Myth of Rationality” Emotions were seen as irrational Managers worked to make emotion-free environments View of Emotionality Emotions were believed to be disruptive Emotions interfered with productivity Only negative emotions were observed Now we know emotions can’t be separated from the workplace 8-9
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What are Emotions and Moods? Affect A broad range of feelings that people experience Umbrella concept that covers emotions and moods Emotions Intense feelings that are directed at someone or something Moods Feelings that tend to be less intense than emotions Often (not always) lack a contextual stimulus 8-10
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What are Emotions and Moods? Most experts think that emotions are more fleeting
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Emotions and Moods Chapter 8 - OrganizationalBehavior...

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