Communication

Communication - Communication 111 ChapterLearningObjectives...

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Communication 11-1
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Chapter Learning Objectives After studying this chapter, you should be able to: Identify the main functions of communication. Describe the communication process and distinguish between formal and informal communication. Contrast downward, upward, and lateral communication with examples. Contrast oral, written, and nonverbal communication. Compare and contrast formal communication networks and the grapevine. Analyze the advantages and challenges of electronic communication. Show how channel richness underlies the choice of communication channel. Identify common barriers to effective communication. Show how to overcome the potential problems in cross-cultural communication. 11-2
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Communication Poor Communication Research indicates most cited source of conflict 70% of waking hours we communicate 2007 study indicates that recruiters say that communication in the most important characteristic of an ideal candidate 11-3
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Communication Communication No individual or group can exist without communication Communication The transfer of meaning Communication Must include both the transfer and understanding of meaning 11-4
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Functions of Communication Communication The transference and understanding of meaning Communication Functions Control member behavior Foster motivation for what is to be done Provide a release for emotional expression Provide information needed to make decisions 11-5
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The Communication Process Communication Process The steps between a source and a receiver that result in the transference and understanding of meaning 11-6
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Key Parts of Communication Process The Sender initiates message Encoding translating thought to message The Message – what is communicated The Channel – the medium the message travels through Decoding – the receiver’s action in making sense of the message The Receiver – person who gets the message Noise – things that interfere with the message Feedback – a return message regarding the initial communication 11-7
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The Communication Process Communication Process The steps between a source and a receiver that result in the transference and understanding of meaning 11-8
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Communication Channels Channel The medium selected by the sender through which the message travels to the receiver Types of Channels Formal Channels Are established by the organization and transmit messages that are related to the professional activities of members Informal Channels Used to transmit personal or social messages in the organization. These informal channels are spontaneous and emerge as a response to individual choices 11-9
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Direction of Communication 11-10 LATERAL
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Communication - Communication 111 ChapterLearningObjectives...

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