Chapter 1 - 1/5/10 Chapter1:Introductionto...

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Click to edit Master subtitle style 1/5/10 Chapter 1: Introduction to  Operations Management Suman Niranjan Lecture 1
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1/5/10 Introduction What is Operations Management? The management of systems or processes that create  goods and/or provide services Operations is the core of an organization Just like engine is the core for a car operations is the core of  what an organization does Operations Management affects: Companies’ ability to compete Nation’s ability to compete internationally 22
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1/5/10 Introduction Three Basic functions of a business organization 33
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1/5/10 Introduction Conversion of inputs to outputs 44
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1/5/10 Introduction Goods-service Continuum 55
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1/5/10 Production of Goods versus Services Production of goods results in tangible outputs Like automobiles, paper, laptop, television etc. Essentially anything that we can touch and see Delivery of service implies an “ act Doctor, instructor, technical support-call center, food  served in a restaurant etc. and service “What”-difference   “How”-similar 66
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1/5/10 Production of Goods versus Services Example of food processor – Goods oriented Input s Processin g Output s Raw Vegetables Cleaning Canned vegetables Metal Sheets Making cans Water Cutting Energy Cooking Labor Packing Building Labeling Equipment 77
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1/5/10 Production of Goods versus Services Input s Processin g Output s Doctors, nurses Examination Healthy patients Hospital Surgery Medical Supplies Monitoring Equipment Medication Laboratories Therapy Example of Hospital – Act oriented  88
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1/5/10 Key Differences Between Goods and 
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Chapter 1 - 1/5/10 Chapter1:Introductionto...

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