caseStudy 2 - Introduction Wal-Mart is one of the biggest...

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Introduction Wal-Mart is one of the biggest retail stores, it have 4000 store that spread in United state, Mexico , Canada, South America, Korea, China, and Europe. They have a very large crew of employees that include 1.5 million employees, also they sale over 100,000 different products. The Wal-Mart define the mean of culture in their website, they said " What is “Culture?” It’s how we treat each other; it’s our special way of doing business. It’s what makes us one of the world's most-admired companies." In this case we will fuggier many things about Wal-Mart culture that affected on their business, and if they going to handle the challenges of changing the culture to be better or not. 1
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Q1: According to the text book, there are seven primary characteristic that capture the essence of an organization's culture. How would you describe Wal- Mart's culture using these seven characteristic? Every organization has their own system of work that refers to their culture inside the organization. So the researches suggest that there are seven primary characteristics of an organization culture. When a problem is surface the manager are comfortable to share it with there employee, so they are willing to be innovative with new idea, improving the methods of sales, and looking for solutions. Also they are a risk taking in making a quick decisions and taking actions. Wal-Mart managers bay attention to details, they start to be strict focus on keeping costs low early on to gain advantages over competitors, and Being the worlds largest company lead to increase the public scrutiny on the employee mistakes. Also they focus on the outcomes orientation when the regional vice president get together to discuss what products are selling well. The Wal-Mart also improves their people orientation by trusting their staff and being more flexible with the employee mistakes. Also the team orientation is very important element in this organization because they have several meetings such as the Saturday Morning meeting, Friday merchandising meeting, and the 15 minute meeting in the Wal- Mart store three times week with the employees. Changing the CEO lead to other changes in the culture of the organization such as the people orientation when the new CEO made the employees become aggressive by documenting their mistakes make them to be competitors. As we said the changes of the CEO lead for many problems, so there is no clear stability in the company 2
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Q2: Based on this case, would you characterize Wal-Mart's culture as strong or weak? Why? How might Wal-Mart's culture contribute to its long-term performance? Wal-Mart’s culture was strong when Sam Walton was the CEO. That was because of many reasons. Their core values are strongly held and widely shared. Also, They kept their Saturday and Friday meetings for solving problems, making decisions and share their opinions. Their employees were keen to attend the meetings to share their opinions and make the decisions. In addition, when an employee makes a mistake they give
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This note was uploaded on 01/06/2010 for the course BUSINESS BUSI taught by Professor Ashuary during the Fall '08 term at Prince Mohammad Bin Fahd University, Dhahran.

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caseStudy 2 - Introduction Wal-Mart is one of the biggest...

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