Week2.ShortEssay - N ichelle James St.Helen OM304 Week 2...

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Nichelle James St.Helen OM304 Week 2 Short Essay Dr. Sandra Price April 26, 2009 OM304 WEEK 2 Short Essay Questions 1. List five questions you should ask yourself before writing an e-mail or memo. Ch. 5 The five questions you should ask yourself before writing an e-mail or memo are listed below: o Do I really need to write this email or memo? o Should I send an email or a hard-copy memo? o Why am I writing? o How will the reader react? o How can I save my reader’s time? 2. What techniques can writers use to improve the readability and comprehension in the body of e-mails and memos? Ch. 5
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The techniques writers can use to improve the readability and comprehension in the body of e-mails and memos are numbered and bulleted lists, adding heading, and using graphic techniques. Graphic techniques such as using capital letters, underlining, bold type, or italics can improve readability with an email or memo. 3. Name at least five rules of e-mail etiquette that show respect for others. Ch. 5 Five rules of e-mail etiquette that show respect for others are never send “spam,” use capital letters only for emphasis or titles, do not forward without permission, and reduce attachments. Sending “spam” unsolicited advertisements by fax or email is illegal.
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