Week3.ShortEssay - NichelleJamesSt.Helen...

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Nichelle James St.Helen OM304 Week 3 Short Essay Dr. Sandra Price May 4, 2009 OM304 WEEK 3 Short Essay Questions 1. Explain a business communicator’s four goals in communicating bad news.  A business communicator’s four goals in communicating bad news are  acceptance, positive image, message clarity, and protection.  Acceptance to  make sure the reader understands and accepts the bad news.  The indirect  pattern is effective in achieving this objective.  Positive image to promote and  maintain a good image of yourself and your organization.  Message clarity makes  the message so clear that further correspondence is unnecessary.  Protection  avoids legal responsibility for you or your organization. 2. List the four main parts of the indirect pattern for revealing bad news.  The four main parts of the indirect pattern for revealing bad news are buffer,  reasons, bad news, and closing.  Buffering means opening with a neutral but 
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meaningful statement that does not mention the mad news.  In reasons, you will  explain the bad news and the causes.  Bad news is the third pattern for the  indirect pattern and reveals the bad news at this stage.  The closing is to include 
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Week3.ShortEssay - NichelleJamesSt.Helen...

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