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Unformatted text preview: balance sheet, ratios, breakeven,¤ ¶“*�� � �� ����� ” final I∕ + �� ¶“ * � � , ˙ 25 Chapter 8. Motivation 1.Briefly explain 3 components of expentacy theory (1) Expectancy (2) Instrumentality (3) Valence 2. How pay motivates Chapter 11 Managing Human Resources 1. Briefly explain Human Resource Management System (1) Recruitment and selection (2) Trainning and development (3) Performance apprasial and feedback (4) Pay and Benefits (5) Labour relations 2. Explan the differences between pay level and pay structure Chapter 12 .Communication, Conflict, and Negotiation 1.Briefly explain the information richness of communication media (1) F to F (2) Spoken (3) Personal Written (4) Impersonal Written 2. Dimensions of conflict­handing behaviours (3C & 2A) (1) Competing (2) Collaborting (3) Compromising (4) Avoiding (5) Accommodating Chapter 13 Organizational control 1. Four steps in organizational control (1) Establish standards (2) Measure performance (3) Compare (4) Evaluate 2.Three types of control (1)Feedforward control(� �� ����� (2)Concurrent control� �� ����� (3)Feedback control� �� ����� 3. Pitfalls of OUTPUT CONTROL (3 concerns about goals, 1 for conditions change 1 Extremely difficult goals may not motivate (2) Inappropriate goals can lead to short­term emphasis (3) Unachieveable goals can lead to unethical behaviour (4) May not be responsive enough if conditions change 4. How culture controls action New textbook Page366 ATTACHMENT � ! MARKETING � ���� � � MARKETING MIX BUYER BEHAVIOUR MRKETING SEGEMENT X¶ “ Fayol's 14 Principles of Management koppel "focus on the fxxking materials after the mid­term" X ¶“*� � 30% m/c X ¶“* 70%X ¶“* negotiator, � enterpriserX ¶“ * manager � —I∕+� ��� � �� ��� �� �� � ¨ ...
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This note was uploaded on 01/07/2010 for the course TELFER ADM1300 taught by Professor Peterkoppel during the Fall '09 term at University of Ottawa.

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guess-question - balance sheet ratios breakeven,¤...

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