Chapter 3 – Managing Operational Environment Definitions Organizational environment Set of forces and conditions that can affect the way an organization operates. Internal environment The forces operating within an organization and stemming from the organization’s structure and culture. Task environment The set of forces and conditions that start with suppliers, distributors, customers, and competition and affect an organization’s ability to obtain inputs and dispose of its outputs because they influence managers on daily basis. General environment The economic, technological, socio-cultural, demographic, political and legal, and global forces that affect an organization and its task environment. Suppliers Individuals and organizations that provide an organization with the input resources that it needs to produce goods and services. Distributors Organizations that help other organizations sell their goods or services to customers. Customers
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