ADM1300 Midterm_Summer_2006

ADM1300 Midterm_Summer_2006 - ‘ A [[111 u Ottawa Ecole de...

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Unformatted text preview: ‘ A [[111 u Ottawa Ecole de geslion School of Management Mid-Term Exam ADM1100 SUMMER 2006 INSTRUCTIONS 1. Candidates must complete and sign the academic attestation below. 2. This examination consists of TWO Parts: Multiple Choice and Short Answer. Specific instructions are provided in each part. 3. Candidates must return the examination question paper and all examination booklets to the professor 4 The time limit for this examination is three hours 5. No notes, references or dictionaries are permitted 6. No electronic devices are permitted . 7 Read the entire examination question paper BEFORE proceeding Academic Integrity : Integrity is a basic value of our society and of the business world. Academic integrity is also a key value of the School of Management. To underline its importance, all assignment, report, project, or other work submitted in partial fulfillment of the requirements of a course at the School of Management must include on its front page the following signed statement (signed by each member of a team in the case of a group assignment or team work): Statement of Academic Integrity: This work conforms to the ru - ' a ademic integrity of the University of Ottawa: Signature: For more information on what constitutes a breach of academic integrity, please consult the following web sites: ' http://www.uottawa.ca/academic/info/regist/crs/home 5 ENG.htm and http://www.uottawa.ca/plagiarism.df Please note that any submission in a course (homework, assignment, report, etc) that does not include that signed statement will not be corrected and will get a grade of zero. Part 1 — Multiple Choice (40 marks — each question carries 1 mark) Please select the most appropriate response to each of the following questions. 1. When a manager chooses inappropriate goals, but makes good use of resources to pursue these goals, the result is: A high quality product that customers do not want b. A product that customers want at a quality and price they can afford c. A low quality product that customers do not want >< d. A product that customers want, but that is too expensive for them to buy 2. When a manager chooses the right goals to pursue, but does a poor job of using resources to achieve these goals, his/her performance is best described as exhibiting: a. High efficiency/high effectiveness b. High efficiency/low effectiveness Low efficiency/high effectiveness d. Low efficiency/10w effectiveness 3. The outcome of planning is: A strategy / b. Organization structure 0. A high level of motivation and commitment d. The ability to measure performance accurately and regulate organizational efficiency and effectiveness 4. With respect to the relative amount of time that managers spend on the four managerial functions, relative to top managers and middle managers, first-line managers spend more time: . Controlling Leading c. Organizing d. Flaming 5. Which of the following roles is NOT associated with Mintzberg’s Interpersonal type of anagerial roles? a. Figurehead b. Leader c. Liaison (d) Negotiator é 6. When a manager must decide which projects or programs to initiate and how to invest resources to increase organizational performance, s/he is performing Mintzberg’s role of: a. Resource allocator Entrepreneur c. Negotiator d. Monitor 7. The ability to analyze and diagnose a situation and to distinguish between cause and effect describes: a. Technical skills b. Human skills @ Conceptual skills d. Contextual skills 8. Of the skills needed by managers, which set of skills share almost equal importance among all three levels of management? Human skills b. Technical skills I c. Contextual skills d. Conceptual skills 9. The techniques of scientific management were initially developed by: . Douglas McGregor b. Frank and Lillian Gilbreth @ Frederick Taylor d. Mark Parker Follett 10. The study of how to create an organizational structure that leads to high efficiency and effectiveness describes: a. Scientific management Administrative management c. Behavioural management d. Management science theory 1 1. Which of the following is NOT one of Henri Fayol’s Principles of Management? b. Espirit de Corps @ Standard operating procedures" a. Line of authority ' Authority and responsibility 12. The Open-Systems View presents the organization as a system that takes in resources from its external environment and converts or transforms them into goods and services that are then sent back to that environment, where they are bought by customers. In a closed system, entropy can occur. In this context, entropy refers to: a. The performance gains that result when individuals and departments coordinate their actions 'b. The set of forces and conditions that operate beyond an organization’s / boundaries but affect a manager’s ability to acquire and use resources The tendency of a system to dissolve and disint/egrate because it loses the ability to control itself d. None of the above 13. The idea that managers’ choice of organizational structures and control systems depends on characteristics of the external environment in which the organization operates describes: a. The Open-Systems View b. Management Science Theory ‘1‘ c. Behavioural Management Theory I / Contingency Theory 14. Which of the following was E9] a general conclusion reached by the Hawthorne St ,o 'es? ’ a The aptitudes of individuals are perfect predictions of j ob performance {a The informal organization affects productivity 0. Work group norms affect productivity d. The workplace is a social system 15. Douglas McGregor’s Theory Y would be most closely associated with which type of organization? a. Mechanistic ' b. Contingency / c. Autocratic Organic 16. In a partnership, a secret partner: a. Lends their name for public relations, but is not involved in the partnership ;’ Is neither known to the public nor active in management a Is known to the public but has no management role Is unknown to the public but takes an active management role 17. A corporation that controls one or more other corporations through the ownership of their common stock is a: a. Subsidiary corporation Cooperative . Holding company d. None of the above 18. Which of the following statements describing a crown corporation is FALSE? _ a A ‘not—for-profit’ corporation / . A corporation owned by federal, provincial or local government c. Focus is on providing a service d. Operates in areas where the private sector would not or could not operate 19. Mergers occur when two or more companies merge to form one company. A vertical merger occurs when: a. Firms at the same level of the business merge b. Two firms in unrelated businesses merge / @ Firms that are involved in different levels of the same business merge d. None of the above x 20. When a group of investors borrows money from banks and other lending institutions to acquire a company, and uses the assets of the acquired company as security for repayment of the loan, the activity is described as: Vertical integration fl A leveraged buy-out A hostile takeover L . None of the above 21. When fending off a hostile takeover attempt, requiring a large majority of shareholders to approve the takeover exemplifies: A shark repellant A white knight I . / c. A poison pill d. None of the above 22. Which of the following is N_QT a force that arises from an organizations general environment? ~ Sociocultural b. Technological V (b Competitors a 5 3 d. Demographics 23. Which of the following are correctly described as barriers to entry? a. Extremely high infrastructure costs b. Economies of scale Brand loyalty / All of the above 24. The extent to which people define themselves as individuals or members of a group describes Hofstede’s cultural dimension of: V a. Power distance b. Uncertainty avoidance /@ Collectivism V d. Masculinity 25. When comparing the general environment of the USA and Japan using Hostede’s cultural dimensions, which of the following statements is FALSE? a. Japan exhibits a higher power distance that the USA ' . Both societies are feminine societies 7‘ c. Japan exhibits a lower individualism that the USA? d. The USA demonstrates a lower uncertainty avoidance than Japan 26. When a manager makes an ethical decision based on the greatest good for the greatest number, s/he is using which ethical model? . a. Justice / b. Moral rights Utilitarian . None of the above Transcendental ethics ‘i' @ Social ethics c. Tactical ethics“ 'd. Scientific ethics“ 27. Afime concepts of right and wrong that apply to all societies describe: 28. An organization’s and a manager’s duty or obligation to make decisions that promote the well-being of stakeholders and society as a whole, describes: a. Social obligation b. Social responsiveness I @ Social responsibility 6 29 30. 31. 32. 33. 34. (1. None of the above . A minimalist approach in which managers do what the law requires of their}, and no more exemplifies which approach to social responsibility? a. Obstructionist % Defensive Accommodative ' Proactive Which of the following statements is NOT an argument in support of the stakeholder view of corporate governance? 2:: a. Long run profits are more secure through a stakeholder approach b. Business has power in society and must balance this with responsibility There are no direct lines of social accountability for business to the public Government regulation is discouraged BehaviOur performed for its own sake describes: Intrinsic motivation b. Extrinsic motivation c. Organizational motivation d. None of the above According to the motivation-hygiene theory which of the following statements concerning hygiene needs is INCORRECT? a. Relate to the physical and psychological context of the work b. Are exemplified by a good work environment, good pay, job security @ Do not relate to the nature of the work @ When met will lead to higher motivation \ According to the Expectancy Theory, a person’s perception about the extent to which performance at a certain level will result in the attainment of outcomes describes: a. Valance % Instrumentality Expectancy (1. None of the above According to the Reinforcement Theory punishment is used: a. When workers are performing behaviour detrimental to the firm X (19 When the manager does not control the reward the worker receives c. When the manager eliminates undesired outcomes once the desired behaviour occurs d. None of the above 35. According to the Equity Theory, underpayment equity occurs a. When the worker contributes more inputs but also gets the same outputs as I; the referent When the worker contributes the same inputs but also gets the same b. outputs as the referent r @ When the worker contributes more inputs but also gets the same outputs as d. the referent None of the above 36. Which of the following is a function of non-verbal communications? a. Repeating W b. Substituting Complementing Writing V, 37. When parties agree on the goal, but disagree on the best means to achieve the goal, the result is: a. Dysfunctional conflict Functional conflict 0. Structural conflict (/V d. Interpersonal conflict 38. Interrole conflict is an example of: Structural conflict b. Interpersonal conflict 0. Interorganizational conflict @ntrapersonal conflict 39. In resolving conflict, the collaborator ’5 style is best described as: a. High assertiveness, low cooperativeness b. Low assertiveness, low cooperativeness High assertiveness, high cooperativeness 6‘3 Moderate assertiveness, moderate cooperativeness 40. Whiclyofithe following statements concerning communications is FALSE? a. n a normal two-way conversation, verbal components carry more than 35 percent of the social meaning of the situation _ b. We believe non-verbal messages over verbal messages when the two contradict @ Non-verbal communication is often the foundation for our first impression v“ s d. Face-to-face communication consists of verbal and non-verbal communication Part 2 — Short Answer (60 marks — each question carries 20 marks) Please complete ANY THREE of the following questions in the examination booklets provided. Point form responses are acceptable but you must use full sentences. Compare and contrast verbal communications with non—verbal communications (2 marks for each characteristic to a maximum of 5 characteristics for verbal and 5 characteristics for non-verbal). Describe Maslow’s Hierarchy of Needs Theory and Victor Vroom’s Expectancy ’ Theory, providing examples for each theory. (10 marks for each theory). 73* Describe the shareholder and stakeholder views of corporate governance and provide " four arguments in support of each view. (2 marks each for describing each view; two marks for each argument in support of the shareholder view (8 marks) and 2 marks for each argument in support of the stakeholder view (8 marks)). @ Describe the four main approaches to corporate social responsibility (5 marks for each approach). llf' ’0’” l 5. Describe the partnership form of business ownership. In your response, be certain to provide the following: 0 Four advantages and four disadvantages of the partnershi form (8 marks) 55hr»; 5" o A definition o?§eneral partner and limited partner (2 marks each) 1-9 farwtflm“Mfr/Wm ,1, Am” / o A description of the four main types of limited partners (8 marks) 6. Describe Max Weber’s key principles of bureaucracy and discuss the importance of each of these principles in a bureaucratic organization. (20 marks) ...
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This note was uploaded on 01/07/2010 for the course TELFER ADM1300 taught by Professor Peterkoppel during the Fall '09 term at University of Ottawa.

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ADM1300 Midterm_Summer_2006 - ‘ A [[111 u Ottawa Ecole de...

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