Chapter 16 - 2004 by Nelson, a division of Thomson Canada...

Info iconThis preview shows pages 1–11. Sign up to view the full content.

View Full Document Right Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: 2004 by Nelson, a division of Thomson Canada Limited 1 Chapter 16 Managing Communication 2004 by Nelson, a division of Thomson Canada Limited 2 What Would You Do? Buckman Labs is facing communication problems Answers to customer questions took too long People were unwilling to share information How can sales reps be matched with the right technical experts? 2004 by Nelson, a division of Thomson Canada Limited 3 Learning Objectives: Communication After reading the next two sections, you should be able to: 1. explain the role that perception plays in communication and communication problems 2. describe the communication process and the various kinds of communication in organizations 2004 by Nelson, a division of Thomson Canada Limited 4 Perception and Communication Problems Basic perception process Perception problems Perceptions of others Self-perception 2004 by Nelson, a division of Thomson Canada Limited 5 Basic Perception Process Perception is the process by which individuals attend to, organize, interpret, and retain information about their environments Perceptual filters how people experience stimuli personality-, psychology-, or experienced- based differences 2004 by Nelson, a division of Thomson Canada Limited 6 Basic Perception Process Exhibit 16.1 2004 by Nelson, a division of Thomson Canada Limited 7 Perception Problems Selective perception tendency to notice and accept information consistent with our values and beliefs ignore inconsistent information Closure tendency to fill in the gaps when information is missing we assume that what we dont know is consistent with what we do know 2004 by Nelson, a division of Thomson Canada Limited 8 Perceptions of Others Attribution theory we have a basic need to understand and explain the causes of other peoples behaviour causes can be internal or external internal causes are voluntary or under the individuals control external causes are involuntary and outside the individuals control 2004 by Nelson, a division of Thomson Canada Limited 9 Attribution Error and Bias Defensive bias tendency for people to perceive themselves as personally and situationally similar to someone who is in trouble Fundamental attribution error Tendency to ignore external causes of behaviour and attribute behaviour to internal causes 2004 by Nelson, a division of Thomson Canada Limited 10 Self-Perception People generally want to maintain a positive self-image and anything that threatens that can create defensiveness...
View Full Document

Page1 / 36

Chapter 16 - 2004 by Nelson, a division of Thomson Canada...

This preview shows document pages 1 - 11. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online