Chapter 14 - ©2004 by Nelson a division of Thomson Canada...

Info iconThis preview shows pages 1–10. Sign up to view the full content.

View Full Document Right Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: ©2004 by Nelson, a division of Thomson Canada Limited 1 Chapter 14 Managing Service and Manufacturing Operations ©2004 by Nelson, a division of Thomson Canada Limited 2 What Would You Do? Newsday operates in a highly competitive environment Some customers are unhappy that late- breaking stories are not covered Stories have to be finalized and filed between 9:00 and 11:00 p.m. How can Newsday improve its processes to give better coverage of late-breaking stories? ©2004 by Nelson, a division of Thomson Canada Limited 3 Learning Objectives: Managing for Productivity and Quality After reading these next two sections, you should be able to: 1. discuss the kinds of productivity and their importance in managing operations 2. explain the role that quality plays in managing operations ©2004 by Nelson, a division of Thomson Canada Limited 4 Productivity A measure of performance that indicates how many inputs it takes to produce or create an output why productivity matters kinds of productivity ©2004 by Nelson, a division of Thomson Canada Limited 5 Why Productivity Matters Higher productivity Lower costs Lower prices Higher market share Higher profits Higher standard of living ©2004 by Nelson, a division of Thomson Canada Limited 6 Kinds of Productivity Partial productivity = Outputs _________________ Single Kind of Input Multifactor productivity = Outputs ________________________________ Labour + Capital + Materials + Energy ©2004 by Nelson, a division of Thomson Canada Limited 7 Multifactor Productivity Growth Across Industries Exhibit 14.1 ©2004 by Nelson, a division of Thomson Canada Limited 8 Quality Quality-related product characteristics Quality-related service characteristics ISO 9000 Total quality management ©2004 by Nelson, a division of Thomson Canada Limited 9 Quality-Related Product Characteristics Reliability the average time between breakdowns...
View Full Document

This note was uploaded on 01/08/2010 for the course MGMT 2300 taught by Professor Thompson during the Spring '09 term at Nipissing.

Page1 / 30

Chapter 14 - ©2004 by Nelson a division of Thomson Canada...

This preview shows document pages 1 - 10. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online