FE - MEET Click to edit Master subtitle style 1/9/10...

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Unformatted text preview: MEET Click to edit Master subtitle style 1/9/10 Introduction {138B9790-3043-41E3-B5B5-6A4EFA654037} {C71A2936-F925-451E-84B9-F72B86B9D11D} {D75E8264-AB72-4B14-AC56-C30DE8E3273D} Dos and don‘tsThe specific procedures Communication skills 1/9/10 Qualifications {B322791E-4B3E-4C52-B764-665E58D38C2D} {F50B40A5-3720-4E5C-B879-442342193C99} {A8F63A5F-ADBD-4D34-B1F3-B90C9C56F747} {CC64ED51-BA48-4F9C-86C9-6D2DA6060789} {2DFEF869-CC77-4A95-A58F-DB26B6F02500} {2CEA5271-C7E2-4DF6-BAE1-DE987C9DCB6F} rm,Familiar with open creative and Organized Familiar with local cond friendly and Chinese and Englishinteresting and confident Exciting, Helpful 1/9/10 {13ECE38F-93F2-41DB-BA24-32E437939749} How to communicate effectively? {CA0A31A5-93B4-4BF0-B9A9-951E13AE287C} ttle about the foreign person'sPepper your greeting with the person's langua culture beforehand. 1/9/10 {9C5B52E6-71ED-4C4A-981C-54CC99C5C878} How to communicate effectively? {FFA182EB-C33C-49C8-B785-30D1A2E2403E} bout the purpose of the communication.before you attem rganize and clarify ideas in your mind 1/9/10 How to communicate using soft, gentle and aware facial expressions. effectively? {49EBBDED-3943-43DA-96F8-1678FEDD4A7A} {6AE4CE65-9572-4040-B0BF-036595C8AD6E} Articulate {47FDDFC1-68E1-4D27-B099-EA4264EA6A2A} Use facial expressions consciously. {7120F1C8-5586-4D5C-8D8C-2BBA0D4F4503} Do not mumble. 1/9/10 How to communicate effectively? {E074F0B4-F951-41B6-834B-7B8DDE5C3585} {209A6F71-8BD9-47A1-B534-D09906ADE697} {AC54C1A2-820E-4A85-908C-F77E69FC1F9D} Listening {4D950178-30AF-4BB8-ADE0-397F110B6BB2} Pay attention the other person's eyes if poss Look into of your message is getting through to your listeners 1/9/10 The specific “meet and greet”procedures oniformatbooklets fgname sign 3 duction list staff: least -guest {D4BF12EA-C17C-41DC-BFB1-640488188A9A} 1. Preparation before meeting: 1/9/10 The specific “meet and greet” procedures uank them for coming nderstanding {CA24073D-2413-420E-9D11-4D31116E8ACF} {AC2FA388-C79D-4320-9BCA-B5639A38CB6E} {EBCEEC6D-F65D-4A43-8D84-BB148370C553} 3. Greeting4. Giving out casino introduction booklets: visitors: 2. Sign-holding {050BE3A0-BB04-4657-A060-BE631DDFA23C} {3C870D35-0DA1-4EED-B2DC-5B3C7BB92765} Introduce yourself formally Greeting in their mother tongue if possible. 1/9/10 The specific “meet and greet” procedures r retail service ular escort and assist them with sts, rental anking n exchange {437121A8-EBD9-412D-AA2A-0850238DC1F0} 5. Reservation confirmation: {F0FCDBCE-CD2D-4BBE-AA8F-614A10745AF0} Asking whether the customer has made any reservation 1/9/10 The specific “meet and greet” procedures lcarry how to find our shuttle bus.shuttle bus. early their luggage to our casino {52040319-4CF8-4A4A-AD9D-D5A72AB0CE14} 6. Taking visitors to the transport: {E033D317-4A9C-45E2-B328-FF9EDE40DFF4} Ask if visitors need help on luggage carrying 1/9/10 The specific “meet and greet” procedures nge a limo way to casino eds on the {C676DC9B-E1E7-4D9E-9308-BCE5F3EF8D1A} 7. Meet and greet VIP: {6DE58AAE-E1B4-4506-A1FE-83DC47A0CD9A} making sure an experienced staff keep him or her company 1/9/10 What you should be aware of ? fellophone when talkingdifferent cultures. fectiveness of your message. g r even offensive in {2E54FC56-E4F9-4A7A-9A2D-EB58AFE216C4} {EBBE3330-E71A-4481-A502-1CCDDC990BCE} Use body language carefully. Remove distractions 1/9/10 What you should be aware of ? re their last name, and speak respectfully but in a friendly manner {837D9E1D-84B9-450A-8C36-9DB5EA11500E} {7B156B3B-E2D0-4E00-8D4D-4656864CDDDF} Be personal but conservative Be reasonable about the greeting 1/9/10 What you should be aware of ? plex, or irrelevant {3395E61A-5044-403C-BB40-1E8D0E4A8432} Do not be : {3CA4DC7B-595D-4441-BB20-B05429F33497} Stuffy 1/9/10 Conclusion {81451B54-CC02-4601-ABF2-7082D54090D4} {4C075435-C338-4A58-A58E-BF543FD9D6D8} {5F83A589-E1F1-4139-9C6A-1E9B3BC90427} What you should be aware“meet and greet” procedures The specific of? Communication skills 1/9/10 Show Time ! 1/9/10 ...
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FE - MEET Click to edit Master subtitle style 1/9/10...

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