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MEET &GREET - assist them with banking foreign...

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Communication skills The specific procedures Dos and don'ts
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Know a little about the foreign person's culture beforehand. Pepper your greeting with the person's language.
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Look into the other person's eyes if possible Listen Remove distractions and tune in Pay attention Listen to one thing only
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Familiar with Chinese and English Familiar with local conditions Helpful and Obliging Organized
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1. Preparation before meeting: arriving-guest list casino introduction booklets casino name sign Uniform 2.Number of staff: at least 3
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3. Sign-holding 4. Greeting visitors: Greeting in mother tongue if possible. Welcome and thank them for coming Introduce yourself formally 5. Giving out casino introduction booklets: general understanding
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6. Reservation confirmation: Asking whether the customer has made any reservation According to their requests, escort and
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Unformatted text preview: assist them with banking foreign exchange cell phone rental any other retail service 7. Taking visitors to the transport: Ask if visitors need help on luggage carrying If they do, one of the staff should help carry their luggage to our casino shuttle bus. If they don’t, show them clearly how to find our shuttle bus. 8. Meet and greet VIP: arrange a limo making sure an experienced staff keep him or her company respond to their needs on the way to casino Use hand gestures carefully. Remove distractions Be personal but conservative Use the person's name formally, adding "Mr." or "Ms." before their last name, and speak respectfully but in a friendly manner Be reasonable about the greeting Communication skills The specific “meet and greet” procedures What you should aware?...
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