Topic01revEFM - COMM100 - Communication Office: B109 Tutor...

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COMM100 -- Communication Office: B109 Tutor hours: W 1400 – 1700 TH 1400-1700 F 1400-1500 Phone: 8599-6302 Email: use Blackboard email
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EFFECTIVE BUSINESS COMMUNICATION Topic 1 Bovee & Thill chs 1, 2, 3
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Topic 1 Effective Business Communication (Chapters 1,2,3) 1. Definitions
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Business communication is PROCESS of sending, receiving and making sense of messages, to share information coordinate activities improve decision-making assess and manage organisations people corporate public images sell goods and services
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Sender Has an Idea 1 Sender Encodes the Idea 2 Sender Produces Message 3 Audience Decodes Message 6 Audience Receives Message 5 Sender Transmits Message 4 Audience Responds to Message 7 Audience Provides Feedback 8 Communication Process
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Employers’ expectations of you 1. Effective listening / speaking techniques cross-cultural global communication non-discriminatory language writing layout, format, punctuation, grammar, style 2. Ethical behaviour communication no unacknowledged copying / plagiarism
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Employers’ expectations of you 3. Business etiquette: Accepted rules of behaviour for introductions (business cards) always introduce lower- to higher-rank dress codes: smart vs casual smoke-free / noise-free workplaces gratitude / appreciation eating out / business meals host always leads www.kwintessential.co.uk
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Employers’ expectations of you 4. Effective use of communication technology “old school” collaborative social network future
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Topic 1 Effective Business Communication (Chapters 1,2,3) 2. Effective Listening
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“Effective” listening Stay awake! Be open-minded and positive Actively focus on content give speaker your full attention relate points to your own work / problems take notes and ask questions later clarify points you don’t understand In meetings, switch off your mobile phone and talk to others afterwards
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Listening as a process Receiving filters Decoding meaning Remembering brain “storage” Evaluating facts vs opinions Responding
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Barriers to listening “Noise” / distractions Interference / interruptions Processing time boredom faster than speech Focus / selectivity defensive rejection (Mis)interpretation meaning
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Topic 1 Effective Business Communication (Chapters 1,2,3) 3. Audience Analysis and Communication Barriers
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“Effective” messages meet needs of audience / recipient audibility / visibility / technological compatibility meet expectations of audience / recipient memory are easily found and audience-friendly retrieval use familiar words / images / designs culturally-acceptable
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How to make your messages
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This note was uploaded on 01/09/2010 for the course ADF adu-89 taught by Professor Dr-irvin during the Spring '09 term at Mary Baldwin.

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Topic01revEFM - COMM100 - Communication Office: B109 Tutor...

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