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1243351052_Chap018(2) - Whole Foods stores checkout system...

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18-1 Whole Foods stores’ checkout system was redesigned to reduce wait time
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18-2 Flexibility Needed to change the merchandise mix Takes two forms: The ability to physically move store components The ease with which components can be modified Example: college bookstores Change their space allocations at the beginning of each semester and the slower in-between periods Use Innovative fixture and wall system
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18-3 Cost Control the cost of implementing the store design and maintain the store’s appearance Store design influences shopping experience and thus sales Labor costs Inventory shrinkage
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18-4 Legal Considerations Americans with Disabilities Act (ADA) Protects people with disabilities from discrimination in employment, transportation, public accommodations, telecommunications and activities of state and local government Affects store design as disabled people need “reasonable access” to merchandise and services built before 1993. After 1993, stores are expected to be fully accessible.
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