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i-o_chapter_120 - ‘W—fi PartOne The Practice...

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Unformatted text preview: ‘W—fi PartOne The Practice oflndttstrial-OrganizationalPsychology Quackery also affects 1—0 psychology. Mary Tenopyr, a past president oi 8101?, wrote: A major complication in the lives of psychologists in business is the ill-trained or unscrupulous person who offers psychological—type services to companies. . . . Some of the mosr difficult situations I have had to cope with in my career have resulted from the actions of pseudopsychologists who have captured the ears of high-level managers (Tenopyr, 1992, p. 175). An uninformed business organization can be just as gullible as an individual. Unethical consulting firms have sold their so—called services to industry and made quick money—and a quicker getaway—~beiore the company realized it had been duped. Not only is such unethical behavior dangerous and unfair to busi— ness (consider, for example, all the competent people who were not hired be- cause they performed poorly on the quacic’s phony test), but it is also harmful to psychology as a science and profession. If a company is damaged by the charia- tan’s actions, the field as a whole receives the blame. The executives of an organi— zation defrauded in the past will be reluctant to consider legitimate psychological services in the future. Credentials and Certification The problem of the phony practitioner is being reduced in clinical psychology be- cause states now license or certify psychologists in the same way they license physicians. It is illegal for people to represent themselves to the public as psychol- ogists or to use any of the tools of psychology unless they have met the licensing or certification requirements. These are usually a graduate degree and satisfactory _ performance on an exam covering knowledge of all areas of psychoiog . ' y These procedures were established specifically to protect the pubiic frorn char— ? ' larans in the areas of clinical and counseling psychology. The question of licensing l-O psychologists is controversial within the profession. Many I-O psychologists practicing in states that offer licensing have chosen to apply for it. Although many SIOP members are licensed, SIC)? takes the position that they need not be. A business must exercise care when seeking the services of a psychologist. It is not enough to flip through the pages of the telephone direcrory or enter the words ”I-O psychology" on a search engine. The educational and professional qualifications of anyone called a psychologist must be examined carefully. Communication with Management All sciences develop a specialized technical jargon that its members use to corn municate with one another. This vocabulary is sometimes not understood by those outside the discipline. Because {—0 psychologists must work closely with people who are not psychologists, that is, with managers and employees, they must make the effort to communicate clearly their ideas, activities, and research results. The recommendations of i—O psychologists will be of no value to an or- ganization if they cannot be comprehended, The reports will be filed in the near— est wastebasicet. Psychologists must be able to present their contributions in a way that can be understood by those who are using their services. ...
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