CS147-2009-ConductingAUserStudy

CS147-2009-ConductingAUserStudy - stanford hci group...

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Unformatted text preview: stanford hci group http:// cs 147.stanford.edu Scott Klemmer Autumn 2009 Conducting a User Study Step-by-step testing guide Source: Usability.gov, http://www.usability.gov/process.html Setting goals / developing the test plan Scope What are you testing? Purpose What concerns, questions, and goals is the test focusing on? Schedule and location When and where will the test take place? Participants How many users of what types will you recruit? Scenarios What will participants do with the product in this round of testing? Source: Usability.gov Questions What will you ask at the beginning and end of the session? Data to be collected What will you count? Set up What system will you use for testing? Will you be videotaping and/or audiotaping? Will you be using a specific technology to capture data? Roles Who will do what in the usability test? Creating a plan A good plan for usability testing gives the participants: a goal/task (what to do or what question to find the answer for) data, if needed, that a real user would have when going to the site to do that task You can give the scenario as just the statement of the goal/task or you can elaborate it a little with a very short story that adds motivation to get to the goal. Source: Usability.gov Recruiting participants The participants must be like the people who will use your site. You might end up using a screening questionnaire … plan on a cost associated with finding the people … you may still need to plan on incentives to get participants to participate ... Source: Usability.gov Setting up the test sessions Make sure you have everything you need the prototype you are going to test the computer set up for the participant with the monitor, resolution, and connection speed that you indicated in the test plan note-taking forms on paper or set up on a computer consent forms for participants to sign and a pen in case the participant does not bring one questionnaires, if you are using any the participant's copy of the scenarios cameras, microphones, or other recording equipment if you are using any folders to keep each person's paperwork in if you are using paper Do a dry-run and a pilot test Source: Usability.gov Selecting Tasks...
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This note was uploaded on 01/12/2010 for the course CS 147 at Stanford.

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CS147-2009-ConductingAUserStudy - stanford hci group...

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