CS147-2009-Discovery

CS147-2009-Discovery - stanford hci group...

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stanford hci group http:// cs 147.stanford.edu Scott Klemmer Autumn 2009 Need-finding & Discovery
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“You Can Learn a Lot Just by Watching” —Yogi Berra
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LUCY SUCHMAN My being star- struck
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Variety of observation techniques Contextual inquiry Ethnography Diary studies Prompted (pager) studies Cultural probes Task analysis
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ETHNOGRAPHY Writing about Culture Began with “other” cultures, moved to our own Bronislae Malinowski, from Wikipedia, “ In 1914 he traveled to Papua (in what would later become Papua New Guinea ), where he conducted fieldwork at Mailu and then, more famously, in the Trobriand Islands . On his most famous trip to the area, he became stranded. The First World War had broken out, and, as a Pole from Austria-Hungary in a British controlled area, Australian authorities gave him two options, to be exiled to the Trobriand islands or face internment for the duration of the war. Malinowski chose the Trobriand islands. It was during this period that he conducted his fieldwork on Kula and advanced the practice of participant observation , which remains the hallmark of ethnographic research today.
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Everyday What sociologists do is not categorically di ff erent than what we do in everyday life; the only di ff erent is that sociologists are more reflective about it (in contrast with focus groups) Natural, Holistic, Descriptive Real place, with tools, and ecology
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Tacit Knowledge A collegiate basketball player shooting hoops; an architect at a drafting table; a crafter cutting pieces of paper and a musical band in concert– these are a few examples of the complex, actions people perform. And in many cases, these physical action can be both faster and more nuanced than symbolic cognition. One of the most powerful human capabilities is the intimate incorporation of an artifact into their practice to the point where people perceive that artifact as an extension of themselves: they act
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