Windows Xp Professional Chapter 15

Windows Xp Professional Chapter 15 - 70-270:MCSE Guide to...

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Unformatted text preview: 70-270:MCSE Guide to Microsoft Windows XP ProfessionalChapter 15: Troubleshooting Windows XP70-270: MCSE Guide to Microsoft W2Objectives•Understand the general principles of troubleshooting•Use troubleshooting tools•Troubleshoot installation and printer problems•Troubleshoot RAS and network problems•Troubleshoot disk problems and other issues•Apply services packs and hot fixes•Understand the use of Microsoft troubleshooting references70-270: MCSE Guide to Microsoft W3General Principles of Troubleshooting•Take action to resolve issues at hand as quickly as possible•Troubleshooting•Art and science•Systematically diagnosing and eliminating problems in computer system•Usually fairly tedious process70-270: MCSE Guide to Microsoft W4Collect Information•Can never have too much information•Information is best weapon: •For resolving problems•For preventing them in the first place•Information areas: •System (hardware and software)•Previous troubleshooting, maintenance, and configuration activities•Current problem70-270: MCSE Guide to Microsoft W5Collect Information (continued)•Preventive maintenance•Computer information file (CIF)•Detailed information about hardware and software products that make up computer•Not just a single file•Ever-expanding accumulation of data sheets sorted into related groupings•Should be stored in protected area70-270: MCSE Guide to Microsoft W6Collect Information (continued)•Computer information file (CIF)•Should be accessible in event of an emergency•Constructing CIF from scratch is a lengthy process•CIF information:•Platform, type, brand, and model number of each component•Complete manufacturer specifications70-270: MCSE Guide to Microsoft W7Collect Information (continued)•CIF information:•Configuration settings, including jumpers and dip switches, as well as what each setting means•Manual, user’s guide, or configuration sheets•Version of BIOS, driver software, patches, fixes, and so on, with floppy copies•Printed and floppy copies of all parameter and initialization files70-270: MCSE Guide to Microsoft W8Collect Information (continued)•CIF information:•Detailed directory structure printout•Names and versions for all installed software•Network-assigned names, locations, and addresses•Status of empty ports or slots, upgrade options, or expansion capabilities•System requirements, such as the manufacturer’s listed minimum system requirements for its operating system, drivers, applications, hardware, etc.70-270: MCSE Guide to Microsoft W9Collect Information (continued)•CIF information:•Warranty information, such as service phone numbers...
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This note was uploaded on 01/18/2010 for the course CET 2811 taught by Professor Georgewaynerausch during the Spring '09 term at Valencia.

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Windows Xp Professional Chapter 15 - 70-270:MCSE Guide to...

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