arise 2019 intuit.pdf - Intuit TurboTax Smartlook - Video...

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Intervals Available*01/01/20 – 04/15/20Sunday - Saturday 8:00 a.m. - Mid ET04/16/20 – 04/30/20Monday - Friday8:00 a.m. – 8:00 p.m. ETMost Intervals Available*Monday - Friday 11:00 a.m. ET – 8:00 p.m. ET*Subject to change based on client needsBase Rate $7.00 per interval($14.00 per hour)Course SchedulePhase I12/02/19Phase II 12/03/19 to 12/20/19Class Times OfferedMonday – Friday9:00 a.m. – 1:00 p.m. ET10:00 a.m. – 2:00 p.m. ET1:30 p.m. – 5:30 p.m. ET4:00 p.m. – 8:00 p.m. ET6:00 p.m. – 10:00 p.m. ETSpecial Servicing Requirements8 intervals required on Saturdays or Sundays or a combination of both6 intervals required on MondaysPeak Week Requirements40 Intervals week of January 26th- Feb 1st40 intervals week of Feb 2nd – Feb 8th40 Intervals week of March 29th – April 4thPeak Day Requirements04/14/20 – 8 intervals04/15/20 – 10 intervals04/16/20 -6 intervals Intuit TurboTax Smartlook - Video Support Inbound Customer Service & Software Tech Support WOW! Enroll early and qualify for $500 in Servicing Incentives!Must meet 100% of outlined servicing requirements Please see page 8 for all incentive detailsService RevenueCertificationServicing Times AvailableAverage Revenue $7.50 per interval ($15.00 per hour)
Intuit TurboTax Smartlook - Video SupportAbout the Client | Intuit Inc.Intuit Inc. is an enterprise software company that develops financial and tax preparation software and related services for small businesses, accountants and individuals.TurboTax is a tax preparation software package and is one of the most popular income tax preparation software packages in North America. The software is designed to guide users through their tax returns step-by-step.Systems and Equipment StandardsClick Here for System & Equipment Policy Click Here for Equipment Order FormAdditional equipment required. If you previously serviced the TurboTax program please use chat pack previously provided. If not one will be sent to you.Pack includes:Logitech C170 WebcamWebaround Banner Round Ocean BlueNoise Cancelling HeadsetOS, hardware, networki5 (or equivalent), i7 recommended 4GB memory, 8GB recommendedWin 8.1 (64bit) accepted, Win 10 (64bit) recommended & preferred Current OS patches (last 15 days)Anti-malware solution with current definitions (15 days)Active firewallGlobal Protect 5.0.21Mbs/expert network bandwidth for brick & mortar locations5Mbs down, 3Mbs up network bandwidth for work @ home experts250ms maximum RTT latency (less than 150ms recommended) to AWS Connect in appropriate region For more information about Intuit TurboTax review the client’s website See First Hand What A Call Is Like Watch Now!
What to ExpectInbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.

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Term
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Intuit, Intuit Inc

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