COMM 3000 - Midterm 1

COMM 3000 - Midterm 1 - I. Conflict: Long-term, deep-rooted...

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I. Conflict : Long-term, deep-rooted problems that involve seemingly non-negotiable issues A. 3 Types of Conflicts: 1. Distribution 2. High-Stakes 3. Moral II. Dispute : disagreement between two people in a “relationship” that matters and has an effect on the outcome A. Fairly easy to resolve B. What causes disputes? 1. Natural difference of opinion 5. Compensation for resources 2. Miscommunication 6. Stubbornness 3. Envy 7. Jealousy 4. Pent up anger 8. Insecurity III. 5 Conflict Styles A. Directing : 1. Advantages 2. Disadvantages Efficiency Strained relations Organization with hierarchy Depend on one Definite leader Little two-way communication 3. Good 4. Bad Emergencies Small groups Young children More than one leader Large groups Ethical conflicts B. Harmonizing : 1. Advantages 2. Disadvantages Likeableness Frustration/Depression
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Can pick battles Explosions later on 3. Good 4. Bad Small issues Strong emotions about the issue C. Avoiding : 1. Advantages 2. Disadvantages Can ignore the issue Conflict can build It’s quick and easy Low on relationship and agenda 3. Good 4. Bad Trivial matters Important relationships Conflict with strangers Unreasonable issues D. Compromising : 1. Advantages 2. Disadvantages Get some of what you want Don’t get everything Quicker than cooperation 3. Good 4. Bad Two strong minded people Want to end conflict quickly Quicker than cooperation Two stubborn people E. Cooperating : 1. Advantages 2. Disadvantages Both parties win Takes a lot of time No resentment Can’t always reach agreement Builds trust 3. Good 4. Bad High valued relationship Need quick resolution
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Long term solutions Relationship is not important V. 3 Types of Power A. Force : the ability to get someone to do something that they normally wouldn’t do Also called threat, coercion, or power over 1. Legitimate (people don’t get mad) 2. Illegitimate (people get mad) B. Negotiation : Give something in exchange for something else Also called exchange, trade, or power to C. Integrative : Used when you care strongly about the relationship (similar to cooperating) Also called love, respect, or power with * Used most with best efficiency D. Power Strategy Mix : You want to get a good mix of these strategies depending on the situation With a boss – 50% negotiation, 35% force, 15% integrative With a spouse – 60% integrative, 30% negotiation, 10% force VI. Framing : involves both the construction of interpretive frames and their representation to others A. Frames : Cognitive shortcuts that people use to help make sense of complex information 1. Help us to interpret the world around us and represent that world to others 2. Help us organize complex phenomena into a simpler schema 3. Selective simplification B. The six different kinds of frames 1. Identity : disputants have particular identities in the context of specific conflicts
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COMM 3000 - Midterm 1 - I. Conflict: Long-term, deep-rooted...

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