Questions Related To Expectation.docx - Questions Related To Expectation 1 \u2013 Strongly Disagree 2 \u2013 Disagree 3 \u2013 Neutral 4 \u2013 Agree 5 \u2013 Strongly

Questions Related To Expectation.docx - Questions Related...

This preview shows page 1 - 3 out of 3 pages.

Questions Related To Expectation 1 – Strongly Disagree, 2 – Disagree, 3 – Neutral, 4 – Agree, 5 – Strongly Agree Q. No. Empathy 1 2 3 4 5 1 It is unrealistic to expect the employees of Flipkart and Amazon to cater to individual customer needs 2 These firms should not be expected to have a 24x7 helpline portal to resolve customer issues 3 It is unfeasible to expect these firms to have customer’s best interest at heart Questions Related To Perception 1 – Strongly Disagree, 2 – Disagree, 3 – Neutral, 4 – Agree, 5 – Strongly Agree Q. No. Empathy 1 2 3 4 5 1 The employees of Flipkart and Amazon does not cater to individual customer needs 2 These firms do not have a 24x7 helpline portal to resolve customer issues 3 These firms do not have customer’s best interest at heart
Image of page 1
Questions Related To Expectation 1 – Strongly Disagree, 2 – Disagree, 3 – Neutral, 4 – Agree, 5 – Strongly Agree Q. No. Tangibles 1 2 3 4 5 1 Flipkart and Amazon should have portals which are up to date 2
Image of page 2
Image of page 3

You've reached the end of your free preview.

Want to read all 3 pages?

  • Fall '19
  • employees of Flipkart

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture