67%(3)2 out of 3 people found this document helpful
This preview shows page 1 - 2 out of 3 pages.
GABRIELPAREDESBUS 321BARBARANORRIS: LEADINGCHANGEINTHEGENERALSURGERYUNITPOSITIONA month ago, Barbara Norris has been promoted to be the new nurse manager for the General Surgery Unit (GSU) at Easter Massachusetts University Hospital (EMU). In this short time, she has noticed that there are some problems that need to be fix quickly. Barbara organized a meeting so everybody could have the opportunity to speak up aboutthese problems. She has detected several problems that need her attention so they can be fixed but I think that the more important ones are the following:PROBLEMANALYSISIssue #1 Lack of Reward System.There is clearly a lack of reward system. “I do this because I want to, she said, but I haveto admit there’s a part of me that is bothered that I do not receive any type ofacknowledgment whether it be verbal or compensatory for my efforts.” (BarbaraNorris: Leading Change in the General Surgery Unit, 2009) said Jennifer Goodwin beforethe meeting ended. She also mentioned that “…the review process here is a mystery! Asis the annual salary increase. I’ve heard that we all receive the same increase regardlessof our performance. Is this true? If it is, I don’t think this is fair.”.” (Barbara Norris: