Paper PBO - EM 11 - Kelompok 3.pdf - PENGARUH SEMANGAT KERJA LINGKUNGAN KERJA DAN EMOSI TERHADAP KEPUASAN KERJA PADA KAP MOORES ROWLAND INDONESIA

Paper PBO - EM 11 - Kelompok 3.pdf - PENGARUH SEMANGAT...

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PENGARUH SEMANGAT KERJA, LINGKUNGAN KERJA DAN EMOSI TERHADAP KEPUASAN KERJA PADA KAP MOORES ROWLAND INDONESIA Ditulis untuk memenuhi sebagian persyaratan akademik guna kelulusan mata kuliah Perilaku Budaya Organisasi Oleh : EKSEKUTIF MUDA ANGKATAN 11 Aditya Simapranata Alicea Kurniasari Eran Swandi Bakara Fajar Kurniawan Patricia Wisse Divinasti Rifki Nurputra PROGRAM STUDI MAGISTER MANAJEMEN SEKOLAH TINGGI PPM MANAJEMEN JAKARTA 2014
i DAFTAR ISI DAFTAR ISI ....................................................................................................................................I DAFTAR TABEL .........................................................................................................................III BAB I ..............................................................................................................................................1 PENDAHULUAN ..........................................................................................................................1 1.1LATAR BELAKANG MASALAH................................................................................................1 1.2TUJUAN PENELITIAN..............................................................................................................2 1.3METODOLOGI PENELITIAN.....................................................................................................2 1.4RUANG LINGKUP PENELITIAN................................................................................................2 1.4.1 Variabel Semangat Kerja ................................................................................................3 1.4.2 Variabel Lingkungan Kerja ............................................................................................3 1.4.3 Variabel Emosi ...............................................................................................................4 1.4.4 Variabel Kepuasan Kerja ................................................................................................4 1.5SISTEMATIKA PENULISAN.......................................................................................................5 BAB II .............................................................................................................................................6 TINJAUAN TEORI ........................................................................................................................6 2.1EMOSI.....................................................................................................................................6 2.1.1 Pengertian Emosi ............................................................................................................6 2.1.2 Ciri-ciri Emosi ................................................................................................................6 2.1.3 Aspek-aspek Emosi.........................................................................................................6 2.2 SEMANGAT KERJA.............................................................................................................7 2.2.1 Pengertian Semangat Kerja .............................................................................................7 2.2.2 Faktor-faktor yang Mempengaruhi Tinggi Rendahnya Semangat Kerja ........................8 2.2.3 Indikasi-indikasi Menurunnya Semangat Kerja .............................................................8 2.3LINGKUNGAN KERJA..............................................................................................................9 2.3.1 Pengertian Lingkungan Kerja .........................................................................................9 2.3.2 Jenis Lingkungan Kerja ................................................................................................10 2.3.3 Manfaat Lingkungan Kerja ...........................................................................................11 2.4KEPUASAN KERJA................................................................................................................11 2.4.1 Pengertian Kepuasan Kerja ...........................................................................................11 2.4.2 Teori Kepuasan Kerja ...................................................................................................12 2.4.3 Faktor-Faktor yang Mempengaruhi Kepuasan Kerja ...................................................13 2.4.4 Respon terhadap Ketidakpuasan Kerja .........................................................................14 BAB III .........................................................................................................................................16 PROFIL PERUSAHAAN .............................................................................................................16 3.1TENTANG MAZARS...............................................................................................................16
ii 3.2TENTANG MOORES ROWLAND INTERNATIONAL (MRI) ........................................................16 3.2.1 Sejarah Perusahaan .......................................................................................................16 3.2.2 Nilai-nilai Perusahaan ...................................................................................................17 3.2.3 Servis yang Ditawarkan ................................................................................................18 3.2.4 Industri dimana Moores Rowland dapat Beroperasi.....................................................18 3.3TENTANG MOORES ROWLAND INDONESIA...........................................................................19 BAB IV .........................................................................................................................................20 HASIL PEMBAHASAN ..............................................................................................................20 4.1ANALISIS DESKRIPTIF RESPONDEN.......................................................................................20 4.1.1 Karakteristik Responden Berdasarkan Jenis Kelamin ..................................................20 4.1.2 Karakteristik berdasarkan Umur ...................................................................................20 4.2ANALISIS DESKRIPTIF VARIABEL.........................................................................................21 4.2.1 Distribusi jawaban responden terhadap variabel semangat kerja .................................21 4.2.2 Distribusi jawaban responden terhadap variabel lingkungan kerja .............................22 4.2.3 Distribusi jawaban responden terhadap variable emosi ................................................23 4.2.4 Distribusi jawaban responden terhadap variable kepuasan ..........................................23 4.3UJI REGRESI LINIER..............................................................................................................24 4.3.1 Uji F ..............................................................................................................................24 4.3.2 Uji T ..............................................................................................................................25 4.3.3 Uji Koefisien Determinasi (R2).....................................................................................26 4.4PEMBAHASAN.......................................................................................................................27 BAB V ..........................................................................................................................................29 KESIMPULAN DAN SARAN.....................................................................................................29 5.1KESIMPULAN........................................................................................................................29 5.2SARAN..................................................................................................................................29 DAFTAR PUSTAKA ...................................................................................................................30 LAMPIRAN A : PERTANYAAN SURVEY...............................................................................31 LAMPIRAN B : HASIL SURVEY ..............................................................................................32 LAMPIRAN C : HASIL PENGOLAHAN DATA DENGAN MENGGUNAKAN SPSS ..........34
iii DAFTAR TABEL Tabel 4. 1 : Karakteristik Responden Berdasarkan Jenis Kelamin............................................................20 Tabel 4. 2 : Karakteristik berdasarkan Umur.............................................................................................21 Tabel 4. 3 : Distribusi jawaban responden terhadap variabel semangat kerja..........................................22 Tabel 4. 4 : Distribusi jawaban responden terhadap variabel lingkungan kerja......................................22 Tabel 4. 5 : Distribusi jawaban responden terhadap variable emosi.........................................................23 Tabel 4. 6 : Distribusi jawaban responden terhadap variable kepuasan..................................................24 Tabel 4. 7 : Anova.......................................................................................................................................24 Tabel 4. 8 : Coefficients (Y)........................................................................................................................25 Tabel 4. 9 : Model Summary.......................................................................................................................26
1 BAB I PENDAHULUAN 1.1 Latar Belakang Masalah Karyawan sebagai sumber daya manusia yang dimiliki oleh suatu perusahaan menempati

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