DUANTY RAHAYU/ C1H017005 1. What is the difference between emotions and moods? What are the basic emotions and moods? 2. Are emotions rational? What functions do they serve? 3. What are the sources of emotions and moods? 4. What impact does emotional labor have on employees? 5. What is affective events theory? What are its applications? 6. What is the evidence for and against the existence of emotional intelligence? 7. What are some strategies for emotion regulation and their likely effects? 8. How do you apply concepts about emotions and moods to specific OB issues? Answer: 1. Emotions is intense feelings that are directed at someone or something, and Moods is feelings that tend to be less intense than emotions and that lack a contextual stimulus. The basic emotions on a continuum are happiness - surprise - fear - sadness - anger - disgust. The basic moods are classified as those with a positive affect, such as joy and gratitude, and those with a negative affect, such as anger or guilt. 2. Emotions can be rational or irrational. Expressing emotions publicly may be damaging to social status. Emotions are critical to rational decision making and they help us understand the world around us. Emotions and moods serve a number of functions. Darwin argued they help in survival problem-solving. In evolutionary psychology, people must experience emotions, as there is a purpose behind them. However, not all researchers agree with this assessment.
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- Fall '12