Service Description
1
PRODUCT HEALTH CHECK
March 2020
1. Introduction
This Services Description Document (“SDD”) describes Juniper Networks
®
Product
Health Check Service (the “
Services
”) that Juniper makes available for purchase, by
End Users of Juniper Networks products (each, an “
End User
”) directly or through
Juniper authorized resellers.
Services uses sampling data from targeted Juniper devices to check key indicators
of device health and utilization to determine if product is maintaining performance
expectations based on Juniper recommended best practices.
The Services is focused on identifying potential mal-functioning hardware
components, dormant problems, any abnormalities in the trend data for potential
improvement and any other performance related issues. Juniper engineers will
analyze End User data and provide recommended actions to help End User identify
potential risk and issue with their Juniper products before impacting their network
and proactively improve network performance.
The Services are subject to the terms of this SDD and of the Juniper Networks End
User Support Agreement, a copy of which is posted at
guidelines.html
(or another written master services agreement signed by Juniper
Networks and End User and covering within its scope the terms and conditions
under which Juniper Networks will render support and maintenance services)
(herein, the “End User Support Agreement” or “EUSA”).
In the event of any conflict between the terms of this SDD and those of the EUSA
or EULA; the terms in this SDD shall take precedence. Unless otherwise stated in
this SDD, capitalized terms used in this SDD shall be as defined in the EUSA.
2. Eligibility and Purchasing
The Services are available for purchase only (i) by End User who holds a valid
Juniper Care contract or valid Advanced Partner Support contract or Advanced End
User Support contract and (ii) by Juniper Networks authorized resellers solely for
resale to the End User identified by name and address in the Reseller’s PO.
The Services cover only those Juniper Networks products as to which all of the
following apply:
i.
End User is using the Juniper products.
ii. End User has purchased or leased from either Juniper Networks or a Juniper
Networks authorized reseller.
Contents
1. Introduction
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1
2. Eligibility and Purchasing
........
1
3. Service Features and
Deliverable Description
..........
2
4. End User Responsibilities
.......
2
5. Availability
................................
3
6. Scope
.........................................
3
7. Exclusions
...................................
3
8. Glossary
....................................
4
2
Product Health Check
iii. The Juniper products are identified in the PO(s) for the
Services placed with Juniper; and
iv. The Juniper products and the address of their installation
site have been properly registered with Juniper by serial
number
The Service can be purchased by the End User using any one of
the following methods:
i.
The service specific SKU and corresponding list price on
the Juniper published price list; or
ii. Using Flexible Services Credits with value equivalent
