990335.pdf - Service Description PRODUCT HEALTH CHECK March 2020 Contents 1 Introduction 1 Introduction.1 This Services Description Document(\u201cSDD\u201d

990335.pdf - Service Description PRODUCT HEALTH CHECK March...

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Service Description 1 PRODUCT HEALTH CHECK March 2020 1. Introduction This Services Description Document (“SDD”) describes Juniper Networks ® Product Health Check Service (the “ Services ”) that Juniper makes available for purchase, by End Users of Juniper Networks products (each, an “ End User ”) directly or through Juniper authorized resellers. Services uses sampling data from targeted Juniper devices to check key indicators of device health and utilization to determine if product is maintaining performance expectations based on Juniper recommended best practices. The Services is focused on identifying potential mal-functioning hardware components, dormant problems, any abnormalities in the trend data for potential improvement and any other performance related issues. Juniper engineers will analyze End User data and provide recommended actions to help End User identify potential risk and issue with their Juniper products before impacting their network and proactively improve network performance. The Services are subject to the terms of this SDD and of the Juniper Networks End User Support Agreement, a copy of which is posted at guidelines.html (or another written master services agreement signed by Juniper Networks and End User and covering within its scope the terms and conditions under which Juniper Networks will render support and maintenance services) (herein, the “End User Support Agreement” or “EUSA”). In the event of any conflict between the terms of this SDD and those of the EUSA or EULA; the terms in this SDD shall take precedence. Unless otherwise stated in this SDD, capitalized terms used in this SDD shall be as defined in the EUSA. 2. Eligibility and Purchasing The Services are available for purchase only (i) by End User who holds a valid Juniper Care contract or valid Advanced Partner Support contract or Advanced End User Support contract and (ii) by Juniper Networks authorized resellers solely for resale to the End User identified by name and address in the Reseller’s PO. The Services cover only those Juniper Networks products as to which all of the following apply: i. End User is using the Juniper products. ii. End User has purchased or leased from either Juniper Networks or a Juniper Networks authorized reseller. Contents 1. Introduction ............................. 1 2. Eligibility and Purchasing ........ 1 3. Service Features and Deliverable Description .......... 2 4. End User Responsibilities ....... 2 5. Availability ................................ 3 6. Scope ......................................... 3 7. Exclusions ................................... 3 8. Glossary .................................... 4
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2 Product Health Check iii. The Juniper products are identified in the PO(s) for the Services placed with Juniper; and iv. The Juniper products and the address of their installation site have been properly registered with Juniper by serial number The Service can be purchased by the End User using any one of the following methods: i. The service specific SKU and corresponding list price on the Juniper published price list; or ii. Using Flexible Services Credits with value equivalent
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