Chapter 9 and Chapters 10.doc - SHEREEN C AMOIN MBA Supervising Employees Supervision is a workplace activity in which a manager oversees the activities

Chapter 9 and Chapters 10.doc - SHEREEN C AMOIN MBA...

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SHEREEN C. AMOINMBASupervising EmployeesSupervisionis aworkplaceactivity in which a manager oversees theactivities and responsibilities of employees he manages. It isanimportantjob function for managers at all levels throughout yourcompany. Coaching, training and employee development are among thecommon responsibilities assumed by a supervisor.Duties and Responsibilities of a Supervisor1.To schedule and allocate work for employees2.To coordinate and supervise the performance of employees3.To see that the work is done promptly, efficiently and at a minimumcost.Supervising Office EmployeesSupervising office personnel involves numerous responsibilitiesto the business, managers and subordinate employees. As liaisonsbetween workers and management, supervisors are expected toperform with efficiency, integrity and honesty. Fairness in treatmentand familiarity with all departmental duties are keys to workercooperation and trust. Legal responsibilities are also a factor,especially when dealing with human resources, safety and other legallymandated issues.Responsibilities to the CompanySupervisor responsibilities to the company include knowledge ofprocedures and policies, striving for goals and objectives and ensuringemployee adherence to work standards and quality controls. Guarding
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against employee theft, abuse of equipment, resources, facility,materials, supplies and other company property are additionalsupervisory duties.Responsibilities to EmployeesWithout bias, favoritism or prejudice, supervisors mentor, adviseand guide employees through various job duties and work situations inan effort to facilitate job satisfaction and career advancement.Supervisors are also responsible for upholding employee-protectionlaws regarding health, safety, anti-harassment, anti-discrimination,employment and worker rights.Responsibilities to ManagementSupervisors allow managers to work unencumbered by minor,everyday issues. Managers rely on supervisors to communicatebusiness and personnel data as requested or required. Supervisors areresponsible for making timely, accurate and honest reports tomanagers and alert them of issues that impact employees, managersand the business.Legal ResponsibilitiesLegal responsibilities of supervisors include making formalincident reports to management or human resources when infractionsor non-compliance occurs. In rare cases -- when incident reports areignored or laws are repeatedly broken without manager intervention --supervisors are legally required to contact local authorities, the TexasWorkforce Commission or other responsible government agencydirectly. Supervisor’s Guide to the Supervision of Office EmployeesAn important part of a supervisor’s responsibility is obtainingeffective job performance from their employees. The employees in adepartment look to their supervisor for direction and leadership. Thesupervisor provides this by identifying performance and conduct
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expectationsandprovidingencouragement,development
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