Perspectives Chapter 7 Outline

Perspectives Chapter 7 Outline - Perspectives Chapter 7...

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Perspectives Chapter 7 Outline I. Levels of Confirmation and Disconfirmation A. Recognition 1. The most basic form of confirmation is recognition. 2. Recognition is expressing awareness of another person’s existence. 3. We recognize with nonverbal behaviors. 4. We disconfirm others at a fundamental level when we do not recognize their existence. B. Acknowledgment 1. A more powerful level of confirmation is acknowledgment. 2. Acknowledgement is attentiveness to what a person feels, thinks, or says. 3. We disconfirm others when we do not acknowledge their feelings, thoughts, or words. C. Endorsement 1. Endorsement is accepting a person’s feelings or thoughts as valid. 2. It does not mean agreeing with the person’s thoughts or feelings but it does mean accepting them as real for that person. II. Defensive and Supportive Climates A. Evaluation versus Description 1. Negative evaluations are most likely to arouse defensiveness, although in some situations positive evaluations can provoke defensiveness because
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Perspectives Chapter 7 Outline - Perspectives Chapter 7...

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