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FAIRLEIGH DICKINSON UNIVERSITY SAMUEL J. SILBERMAN COLLEGE OF BUSINESS ADMINISTRATION INTERPERSONAL SKILLS IN ORGANIZATIONS INSTRUCTOR Prof. A.A. DiNome BUSI. -2160 PHONE 973-650-7544 (cell) 201-692-7213 (office) Spring- 2010 EMAIL [email protected] COURSE DESCRIPTION: The purpose of this course is to help students better understand and manage interpersonal and professional relationships in a business context. This skill-based course involves learning about aspects of interpersonal and organizational effectiveness, practicing these skills, receiving feedback, and using this feedback to demonstrate improved abilities. Further, each student will be coached by a professional mentor throughout this course, to better learn about the business environment and receive feedback from the “real world”. Topics to be covered include: self-awareness; written, oral, and persuasive communication; group dynamics; team leadership; networking and conflict management. PREREQUISITES: Business in a Global Society, Introduction to Statistics, Fundamentals of Computer Usage, Business Forum. OUTCOMES: Global Issues are considered in analyzing cross-cultural aspects of diversity Political, Social, Legal and Regulatory Issues are discussed to the extent to which they influence the behavior within organizations, particularly diversity and negotiations. Environmental Issues are discussed to the extent to which they influence the behavior within organizations. Ethical Issues are woven throughout the course and various ethical frameworks are used to analyze decision making, particularly to how managerial decisions must balance business objectives and well-being of those affected Technological Issues are discussed in the context of how technology can be used as a tool for organizing, communication, and managing in organizations Demographic Diversity is examined through or study of how individual differences shape behavior and decision-making. Diversity issues in managing teams are specifically examined. LEARNING OBJECTIVES Upon completion of this class, students should: 1. Have developed self-awareness of personal styles, characteristics, and potential biases 2. Understand individual, interpersonal and group behavior within organizations 3. Understand factors that need to be considered in leading and managing individuals and groups at the workplace, including personality, attitudes and motivation. 1.
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4. Have improved their ability to work as part of an effective team, including in the role of team leader 5. Have improved their written and oral communication skills 6. Have enhanced their interpersonal communication skills 7. Understand how to develop effective relationships with diverse others and be able to explain the role that diversity plays in interpersonal relationships, communication, and team-based processes. Course Topics:
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