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Unformatted text preview: ramifications of outsourcing telephone service jobs to India o Including how native telemarketers take on Western names and accents to take calls from the US, UK and Australia. o The title is a reference to the fact that many call center folks in India adopt alternate names "to avoid difficulty in pronunciation" during the phone call o "Cultural Briefings" and pronunciation training that these employees receive when they are hired - depending on whether these call center "operators" are speaking to people in the UK or USA, the cultural info and accent training changes...
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This note was uploaded on 01/30/2010 for the course ANTH 101 taught by Professor Stiles during the Fall '09 term at Nevada.
- Fall '09