This preview shows page 1. Sign up to view the full content.
Unformatted text preview: Reformed Sinner Strategy: the party initially competes, then moves into a more cooperative state. The next move will depend on the party (If they cooperate, the cooperation continues. If they compete, the first party moves back to competition) The Five Step Procedure for Managing Conflicts: issue identification, vision, solution generation, solution evaluation and selection, implementation Problem-Purpose Expansion (PPE) Technique: the effectiveness of any conflict management strategy depends on how parties formulate the problems they face (1 st step-format for stating the problem= an infinitive+ object+ qualifier) (2 nd step- reformulates problem statement= use phrases like “we want…” and “In order to…” Subordinate Goal: a common goal that both parties value...
View Full Document
This note was uploaded on 02/03/2010 for the course CAS 404 at Pennsylvania State University, University Park.