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Unformatted text preview: Person-Centered Speech Perspective-Taking Position-Centered Speech Chapter 7 Coordinated Management of Meaning Theory (understand theory and know the seven levels of meaning) Climate (definition of, factors that affect climate, measures to generate a more constructive climate) Multiplier effect Types of Dispute Resolution Systems Chapter 8 Navigating Differentiation Moving from Differentiation to Integration Positive and Negative Effects of Conflict Escalation Cultivating a Collaborate Attitude Conflict Management Techniques (Problem-Purpose Expansion Technique, Superordinate goal Strategy, GRIT Strategy) Chapter 9 Third-Party Mandate Types of Third-Party Control Third-Party Framing Strategies (right-wrong, negotiation, underlying conflict, stop) Caucuses Arbitration (binding and non-binding) Mediation (transformative mediation)...
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This note was uploaded on 02/03/2010 for the course CAS 404 at Penn State.