Lesson 1 ppt

Lesson 1 ppt - CAS404 LessonOne COMMUNICATIONANDCONFLICT

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CAS 404 Lesson One
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COMMUNICATION AND CONFLICT In our last class we mentioned that there are two  phases of conflict interaction, what are they?
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DIFFERENTIATION In differentiation parties raise issues and spend  time clarifying positions This is where we have the potential to get stuck  due to: Escalation (emotional intensity in which the scope of  conflict can increase) Avoidance (avoid anything that might spark a  controversy or confrontation) Rigidity (not budging at all)
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DIFFERENTIATION Differentiation Integration Solution Escalation Avoidance
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PAGE 20 TABLE 1.1 Take a look at what is in the table and think  about a time when you might have done one of  these. What was the situation? Discuss with a partner.
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CONTEXT Think of that situation where you either  participated in avoidance or escalation…what  was the context of that situation and how did 
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Lesson 1 ppt - CAS404 LessonOne COMMUNICATIONANDCONFLICT

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