Quiz Unit 8.docx - 8 | Progress test Working with words Read the text and choose the correct answer from the words in italics Our company does

Quiz Unit 8.docx - 8 | Progress test Working with words...

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8 | Progress test Working with words Read the text and choose the correct answer from the words in italics . Our company does everything to 1 meet / keep the needs of our customers. As the leading online electronics retailer, it is important that we always 2 agree / keep to our delivery dates, and 3 ship/quote the goods to our customers 4 on time / in time . Whenever a customer places/does an order, we 5 enquire/process it right away . That’s why we can 6 prove/guarantee a precise date for delivery. We also allow customers to 7 track/conduct their shipments while they are being carried/transported . W hen we receive complaints about this, we make sure we 8 provide / deal with them immediately. Sometimes we have to give customers their money 9 away / back. This happens when we don’t have enough products in 10 service/stock . Of course, we try to 11 design / encourage customer loyalty in various ways – for example, returning clients receive a 10% discount on the second order. In a survey that we 12 made / conducted last year, we found that 98% of our customers are 13 satisfied / reliable . The one thing that most appreciate is our response times for all customer 14
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  • Fall '19
  • Passive voice, University of Oxford

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