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Chapter 11 - Communication Among personal qualities...

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Chapter 11 Copyright 2009,Vandeveer,  Menefee, Sinclair 1 Communication Among personal qualities possessed by college graduates, the ability to communicate effectively was ranked first by employers. From a survey of 480 companies and public organizations conducted by the National Association of Colleges and Employers. WSJ, Dec 29, 1999
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Chapter 11 Copyright 2009,Vandeveer,  Menefee, Sinclair 2 Communication Outcomes Describe the communication process. List typical barriers to effective communication. Contrast the differences between the grapevine and rumors. Discuss other considerations for effective communication.
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Chapter 11 Copyright 2009,Vandeveer,  Menefee, Sinclair 3 Communication Efficient communication is ESSENTIAL to being successful in life. The biggest source of interpersonal problems is poor communications. The key to the communication process is to be UNDERSTOOD.
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Chapter 11 Copyright 2009,Vandeveer,  Menefee, Sinclair 4 Communication The aim of communication is the transference and understanding of information between two or more people. Communication must always be between two or more people, one the sender and the other receiver. You participate in both roles and your role will change alternatively and frequently in conversation.
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Chapter 11 Copyright 2009,Vandeveer,  Menefee, Sinclair 5 The Communication Process Source Encoding Channel Decoding Receiver Message Message Message Message   Feedback
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Chapter 11 Copyright 2009,Vandeveer,  Menefee, Sinclair 6 The Communication Process Encoding Channel Decoding Receiver Message Message Message Message   Feedback Source “I take sugar in my tea”
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Chapter 11 Copyright 2009,Vandeveer,  Menefee, Sinclair 7 The Communication Process Encoding Channel Decoding Receiver Message Message Message Message   Feedback Source “One lump or two?”
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