Chapter 12

Chapter 12 - Learning Outcomes Conflict Define conflict...

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Chapter 12 Copyright 2009, Vandeveer,  Menefee 1 Learning Outcomes: Conflict Define conflict. Contrast the three views of conflict. Describe the five conflict-handling strategies. Discuss the use of a third party to resolve conflict. Differentiate between conciliation, fact finding, fact  finding with recommendations, mediation, and  arbitration for seeking conflict resolution. Gain a greater understanding of one’s own  preferred conflict-handling style through self  assessment.
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Chapter 12 Copyright 2009, Vandeveer,  Menefee 2 Conflict Conflict is something we will all face  when working with others. Conflict can be defined as a process  where one party perceives another  party has negatively affected or is  about to negatively affect something of  concern to the first party.
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Chapter 12 Copyright 2009, Vandeveer,  Menefee 3 Conflict If no one is aware of a  conflict, then it is generally  agreed that no conflict  exists.
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This note was uploaded on 02/08/2010 for the course OLS 252 taught by Professor Dahlstrom during the Spring '08 term at Purdue.

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Chapter 12 - Learning Outcomes Conflict Define conflict...

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