092109OM_Intro - Operations Management O ti M t Prof. Rob...

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Operations Management Prof. Rob Leachman E10 21 September, 2009
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Definition Operations is the process of anging inputs into outputs and changing inputs into outputs and thereby adding value inputs outputs transformation process control
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Value Adding Transformation Processes lter: ssemble repair ferment teach Alter: Assemble, repair, ferment, teach Package Transport: Subway, movers, garbage Store: Database, kennel, bank, wine Inspect: Audit, medical exam, appraisers Entertain Communicate istribute: Retail Distribute: Retail Manufacturing/Services/Both
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OM and Strategy: Dimensions of Competitiveness rice (cost, e.g., Walmart) Price (cost, e.g., Walmart) Quality roduct or service differentiation Product or service differentiation (and/or customization) lexibility Flexibility Speed n- me delivery On time delivery Service (e.g., warranties, Amazon recommendations) eople rporate culture People – corporate culture
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nderlying Principle of Underlying Principle of Operations Process Management:
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This note was uploaded on 02/09/2010 for the course ENGIN 10 taught by Professor Johnson during the Fall '08 term at University of California, Berkeley.

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092109OM_Intro - Operations Management O ti M t Prof. Rob...

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