Lecture 8 - 1 BA 310: Communications 2 Teams Foundations of...

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Unformatted text preview: 1 BA 310: Communications 2 Teams Foundations of Behavior Motivation Leadership I Leadership II This is the last class in Part 1: Individuals and Groups Decision-Making Communications 3 Part I Exam now on the horizon Review Wednesdays class Part 1 Exam - next Monday during normal class time Study guide and practice questions 4 Roadmap: Communications in Organizations Why can effective communication be difficult, even though we communicate all day long? How do you choose a communications medium? What are key barriers to effective communication? How can those barriers be overcome? What are the key elements of active listening? How do communications in different directions (up, down, laterally) differ ? 5 Managerial Communications Communication is the transfer and understanding of meaning, not just information content Communications failures are common Airline crashes, cultural faux pas are dramatic examples 6 Interpersonal communication process Sender Message Medium Receiver Encoding Noise Feedback Message Decoding 7 Key characteristics of communication mediums _________information richness_______ (complexity, ease, warmth) The amount of information a medium can carry and the degree to which the medium enables a common understanding to be reached by sender and receiver Cost and time required Referencing (paper trail) And more (text) 8 Communication mediums vary in information richness In order of descending information richness: Face-to-face Other spoken communication - phone & voicemail Personally addressed written communication (e.g. email) Impersonal written communication High information richness mediums: Tend to have higher cost /time Tend to lack a paper trail. 9 Nonverbal communication adds greatly to information richness 10 Choosing the right medium Choose high information richness when message is: Important Evaluative, critical, or disappointing Complex Other factors to consider: Sender intent and needs (but not comfort) Receiver attributes and needs Follow-up using complementary medium Emotionally Laden 11 What communication medium would you use?...
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Lecture 8 - 1 BA 310: Communications 2 Teams Foundations of...

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