Lecture 5 - BA 310: Operations Management 1 Road Map...

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1 BA 310: Operations Management
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2 Road Map – Operations Management What is operations management? Why is it strategically important? Quality Management How was quality management revolutionary? What are core elements of Total Quality management? What does it mean to say, “quality is free” What is Business process reengineering? What is Value chain management?
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3 Operations Management Management of the ________transformational_______________ that converts resources such as labor & raw materials into Running Factories Delivering Services Processing Information After-Sale Service Every organization has a transformation process(es) Manufacturing organization - produces physical goods Service organization – “” nonphysical outputs (services) Indeed, every department has a transformation process
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Operations Management as a System Performance feedback Cultural influences Environmental Factors Political influences Market influences Inputs Managers Workers Equipment Facilities Materials Money Energy Information Transformations Outputs Goods Services Waste Information Other 2 1 3 5 4 Customer contact
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5 Why Is Operations Management Strategically Important? Strong operations management can improve productivity and build competitive advantage: Strong operations mgmt leads to high productivity (efficiency) = outputs divided by inputs (e.g., cars per worker/shift). Strong operations mgmt can also leads to higher ______effectiveness_______: Responsiveness to customers Higher quality. Global competitiveness depends on operations management: During the post WWII-years, operations management stagnated as sales and finance became the most important function at many large U.S. firms U.S. manufacturing firms “woke back up” to the strategic importance of operations management after the debacles in steel, automobiles and other industries in the 1970s.
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6 Quality Management Quality : The ability of a product/service to reliably do what it’s supposed to do and satisfy customer expectations Many possible dimensions (see next slide) Products and services Central to Operations Mgmt in last 25 yrs Would you agree: A higher quality good/service is generally going to cost more to produce? Different than textbook
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7 Quality applies to Exh 19-6
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8 Total Quality Management (TQM) A philosophy of management based on continual improvement and responding to customer needs and expectations. What was new? _______perfect prevention___________:
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Lecture 5 - BA 310: Operations Management 1 Road Map...

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