UD-UGBA-10-Production and Quality-2008F

UD-UGBA-10-Production and Quality-2008F - PRODUCTION...

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Unformatted text preview: PRODUCTION & QUALITY 1. By constructing aflow chart we can see all fit which one of the following? a. When work in progress is waiting fofthe next step The cost/ benefit of addingmore machines When two things happen at the same time Which tasks could be completed ahead of time 9957‘ 2. Most California companies are organized on the “Virtual Corporation” model. The alternative is: a. Vertical integration Horizontal manufacturing Lean cell manufacturing Horizontal integration 9—9? 3. When you get married, your wedding will be a ; to your wedding co—ordinator your wedding will be a. Process, process Project, project Process, project 217019“ Project, process 4. A prominent Alaskan family has several children from teenagers to a newly-born infant. The family has a single washer and a single dryer. The husband notes that they are in use “just about every waking hour,” due to the family’s hobbies of ice hockey and hunting, both of which lead to lots of laundry. To their surprise, they find that they are about to expect their first grandchild. The family can afford to add sit/Jera second washing machine, ara second dryer. What advice do you give and why? a. Buy a second washing machine, because the dry cycle is longer b. Buy a second washing machine, because the bleach cycle takes longer than the dark , cycle c. Buy a second dryer, because the cycle is longer d. Buy a second dryer, because the bleach cycle takes longer than the dark cycle 5. When a manager conducts a milestone review and discovers that a task has not been completed on time, a prudent manager will do what according to lecture? a. Move the project due date back . Advance the project due date Allocate more resources to the unfinished task b c. d Punish the people responsible for the unfinished task 10. PRODUCTION & QUALITY Your company is a supplier to Ford Motor Co. under Just-in—Time manufacturing and this results in your production line being needed for less than a full 8-hour shift each day. What use should you make of the “downtime”? a. Staff training and routine maintenance b. Reward workers by letting them leave early c. Continue to run the line and sell the excess product on e-Bay d. Staff parties and union meetings IKEA is an import furniture store with a branch in Emeryville. They offer a 99 cent breakfast until 11 am. Why? a. To communicate that their furniture is a good deal b. To reward their workers for consistent attendance and low absenteeism c. To shift demand of customers from the middle of the day To boost their gross profits to counter—act the low margins on furniture Which of the following is a good way for a firm to hmmngserviceidemand? VDO back office tasks while the customer is present (,g’b. Cross-train managers to be “front—line” workers at peak times Ask customers to help provide the service d. Add more full—time employees to handle the peak load Which of the following is true about Queuing Theory? a. It’s a theory with no practical application b. Like String Theory, it remains a matter of conjecture c. It’s the latest thing in Operations Research d. It is a well—studied field and the equations have all been worked out A sign in a cashier’s window at a London, UK, train station says: “Trainee, Please be Patient”. Why is this a joke and why would a similar sign not be seen at a well-run US company? ‘ a. Everyone knows the British are more patient and polite than Americans b. In the US, we would avoid embarrassing the trainee by posting the sign c. Everyone knows that British workers are slow and inaccurate anyway d. In the US, we would not allow the trainee on the front line until she was well-trained PRODUCTION & QUALITY 11. Which of the following is not a good way to improve service operations? a. Use technology. to overcome the “server and customer must be present together” rule b. Outsource work to the customer ,c. Speed up the deliveryiofwthe service d: ' >_>“back office’;z tasks Mmfid; "Jaw, win. mm r» 12. Why do lines of waiting customers form, even when the rate of service is faster than the rate of arrival? 2. Because a few customers take a very short time to serve Because a few customers take a very long time to serve . Because servers need to take breaks . Because servers need to be better trained to handle “crunch times” b c. d 13. Empowering front line workers involves all except which one of these? a. Training front line workers in decision—making Kr b. » lleplacing front line workers with managers c. Holding front line workers responsible for their decisions d. Making front line workers “own” a problem and not pass it on to someone else 14. Total Quality Management (TQM) depends on all except which one of the following? a. Top management leadership b. Involvement of front line workers c. Continuous improvement (1. Bonuses for achieving good quality 15. When production became mechanized during the industrial revolution, manufacturers began to ignore Quality because: a., ._,\Customers were far away from the point of production so could no longer complain [by/Marginal costs were low c. Fixed costs were very low (1. Quality problems no longer existed once things were machine—made 16. Why are “Bicycle Boulevards” ineffective in Berkeley? a. They are mere slogans without any real effort to improve traffic flow . There are simply too many bikes in Berkeley b c. Too many homeless people are lying on the boulevards (1. They have been over-funded PRODUCTION 8: QUALITY 17. ISO 9000 certification eliminates what? Inbound inspection Outbound inspection Continuous improvement pup?!» Error—cause removal 18. What is the “enemy of quality”? a. Government regulation b. The free market c. Complexity V d. Concern 19. Which of the following would best fit with “things gone right, things gone wrong” in a service business? 7‘ a. “Shopping the competitor”, seeing how another firm treats its customers b. Careful analysis of customer letters of praise and complaint c. Measurement of repeat business d. Measurement of profitability by month 20. Which of the following Quality Management techniques best allows us to assign causes of poor quality to a sub—group of employees for investigation? a. Fishbone diagram b. Flow chart c. Gantt Chart (1. PERT Chart 21. The Pareto Principle would suggest that in the current mortgage crisis: a. 80 percent of borrowers will default on their loans b. 80 percent of the “bad” loans came from 20 percent of the loan—originating ‘ companies c. 20 percent of the “bad” loans came from 80 percent of the companies that originated the loans (1. 20 percent of loans will eventually go bad PRODUCTION & QUALITY 22. The textbook notes a difference between site location for retailers as compared with manufacturers. Retailers have to be located?" W“ i 7» V r V a. In a place where rent is low b. Near to customers c. Close to raw materials d. Where energy costs are cheapest 23. The text describes Supply Chain Management as the process of: wetting the cheapest source of supply for each component or ingredient Eb. Arranging for the distribution of finished goods c. Developing a number of competing suppliers for each component or ingredient d. Developing an integrated system of carefully coordinated suppliers to achieve competitive advantage 24. When it is necessary to evacuate an area in anticipation of deadly storms, it would seem as if / “contra—flow” on freeways would be an easy solution (using both the in—bound and out- bound sides of a freeway into a city as “out—bound”). A Wall Streetfouma/ article explains why this is rarely done: i a. People refuse to dnve backwards for tens of miles b. The National Guard still needs to travel “in—bound” to the potentially affected area c. Feeder streets and traffic lights are under local control, but freeways are under state highway control d. Simulations show that contra—flow traffic has no effect on the number of cars that a freeway can hold; the only solution is to convince people to get out of their cars and walk 25. British Airways tried to improve their competitive position at London’s Heathrow airport by building and opening a new terminal, Terminal 5. The first week of operation was complete chaos with many flights cancelled and others leaving with passengers but no bags. Among the many contributing factors, BA: ' a. Failed to have enough planes available when the new terminal opened Failed to schedule enough pilots to work that week \c, Tested and trained staff on too small a number of pretend passengers d. Tested the terminal operations foribags but not for people PRODUCTION & QUALITY 26. Alan Blinder wrote a thoughtful article on the long-run effects of “offshoring”—outsourcing jobs from the US to countries With cheaper wages. The one bright spot he sees for jobs in the US is for those that involve: a. Personal services b. Finance c. Marketing (1. Production of physical goods A: 4 hours, B = 5 hours, C = 2 hours, D = 3 hours, E = 6 hours, F = 1 hour, 6 = 4 hours, H = 6 hours, J =1 hour The following questions refer to the PERT Chart above. Assume that the goal of the firm is to nedure total time to complete where possible. 27. What is the minimum time to complete this project? a. 15 hours b. 17 hours c. 18 hours d. 26 hours PRODUCTION & QUALITY- 28. A new machine will combine steps C & D for a total of 4 hours of work. Should the firm consider buying the machine? Yes, depending on what it costs Yes, no matter how much it costs No, it won’t affect the time to complete the project No, even though it shortens the time to complete the project 9-9 9‘!» 29. How much slack is there at Node E? a. None b. 1 hour c. 2 hours d. 6 hours 30. A supplier proposes to deliver matefials with step A already completed; would this reduce the minimum time to complete the project? Yes because node A is on the Critical path Yes because there is slack at node A No because node A is not on the critical path No because there is no slack at node A 9053‘!” [End of questions about the Pert Chart] 31. “Inventory is evil” for all except which one of the following reasons? a. Obsolescence b. Carrying cost c. Availability d. Shrinkage 32. What is a “lead time” on a Gantt Chart? a. ‘ The number of time periods in advance of the due date by which a task must be completed b. The time necessary to think about a decision before it is made c. ’The time before there is substantial simultaneity (many tasks occurring at once) d. The number of time periods in total to complete the project PRODUCTION & QUALITY 33. Dell Computer and Intel set up factories in Ireland, largely motivated by which factor in site selection? a. Ireland has no income taxes b. Although Irish workers are notoriously poorly educated they are among the cheapest employees in the world c. The large number of state and religious holidays avoids closing the factory at slack time periods d. Ireland is within the EU so it has low tariffs for goods shipped to Germany and France 34. ERP’s (Enterprise Resource Planning) are complex computer systems used to tie firms to their suppliers. What is true? a. They can only be used by manufacturing firms b. There are two major ERP vendors, Oracle and SAP c. Oracle and SAP have recently merged (1. They will not work if the supplier tries to use the same ERP as the purchaser 35. This is Version B; write “B” on the identification section of your Scantton and fill in the B bubble for this question. If you fail to fill in Me kWh/(gym; lore t/Jepoint. 9002 NOLLVHOdUOO NOHLNVOS @ (LSQ‘SQO'S 'ON lVd ‘S'fl GNV S 99l‘6l90'0N1Vd‘S'm (Ila/“£1538 SLHOIH T‘IV ’— NOIiOHH/G SlHl 033:] ——> ZEVSQLBGOL lLZL 666 90017 ZLW 60901.0 —L owmummth-I SUBJECTIVE SCORE INSTRUCTOR USE ONLY E2: E3: E5: 1** EC: ED: EE: EB: EC: ED: EE: EB: m ED: EE: EB: fly ED: EE: E3: [.1 ED: EE: :3: EC: :0: EE: EB: I. ED: EE: BBQ ale-n ED: EE: EB: EC: gs EE: EB: EC: m EE: “ V‘ :EI'IdWVXB - :8: s- :auoos :3) LG: .LNQOnLS com 50 31dWVXEl 'lVlOi EONVHO OJ. A'IELEI'IdWOO EISVHE ' lOSPQnS Z iHVd SMHVW )IUVG EDIVIN ° Lumugxeux swgod 991,. Ran uo au” Jed )ueul auo Aluo . sxugod aAuoelqns a|qgssod lino; )uew . 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This note was uploaded on 02/15/2010 for the course UGBA 10 taught by Professor Xuanmingsu during the Spring '08 term at University of California, Berkeley.

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UD-UGBA-10-Production and Quality-2008F - PRODUCTION...

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