Lec01_DSS - Decision Support Systems and Intelligent...

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1 Decision Support Systems and Intelligent Systems Decision Support Systems and Intelligent Systems (6th edition) By Efraim Turban and Jay E. Aronson Prentice Hall, Upper Saddle River, NJ, 2001
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2 CHAPTER 1 Management Support Systems
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3 Decision Support Systems and Intelligent Systems DECISION MAKING AND COMPUTERIZED SUPPORT Management Support Systems (MSS) Computerized technologies Objectives Support managerial work Support decision making
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4 Decision Support Systems and Intelligent Systems Management Support Systems An Overview Emerging and Advanced Computer Technologies for Supporting Managerial Problem Solution Changing Organizational Structure Enabling Business Transformation Changing Management Methods
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5 Decision Support Systems and Intelligent Systems Managers and Decision Making: Why Computerized Support? Competition Speed The MANAGERS are always responsible for decision making
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6 Decision Support Systems and Intelligent Systems The Nature of Managers’ Work [Make Decisions!] Mintzberg (1980) (Table 1.1) Roles Interpersonal Figurehead Leader Liason Informational Monitor Disseminator Spokesperson Decisional Entrepreneur Disturbance Handler Resource Allocator Negotiator Managers need information and use computers to support decision making
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7 Decision Support Systems and Intelligent Systems Managerial Decision Making and Information Systems Management is a process by which organizational goals are achieved through the use of resources Resources: Inputs Goal Attainment: Output Measuring Success: Productivity = Outputs / Inputs
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8 Decision Support Systems and Intelligent Systems Management is decision making The manager is a decision maker Now fast changing, complex environment Trial-and-error: not a great approach Factors affecting decision making (Figure 1.1) Management
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9 Decision Support Systems and Intelligent Systems Factors Affecting Decision Making (Figure 1.1) Technology / Information / Computers Structural Complexity / Competition International Markets / Political Stability / Consumerism Changes, Fluctuations
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10 Decision Support Systems and Intelligent Systems Managers and Computerized Support Information Technology: vital to the business Support technologies extensively implemented
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11 Decision Support Systems and Intelligent Systems Computer Applications Evolving from TPS and MIS to Proactive Applications (DSS) New modern management tools in Data access Online analytical processing (OLAP) Internet / Intranet / Web for decision support
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Decision Support Systems and Intelligent Systems Need for Computerized Decision Support and the Supporting Technologies
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Lec01_DSS - Decision Support Systems and Intelligent...

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