SPD4251_BPS_-_Lecture_7_SV

SPD4251_BPS_-_Lecture_7_SV - PEED – Bachelor of Arts in...

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Unformatted text preview: PEED – Bachelor of Arts in Business (General Mgt/Finance/IB) Subject Lecturer: Macy Wong Meeting 7 SPD4251 Business Policy and Strategy 2 A. Today’s Class Meeting ¡ Internal Environment III \ Corporate Culture \ Evaluating Firm Performance 3 BUILD A BUILD A STRATEGY STRATEGY-- SUPPORTIVE SUPPORTIVE CORPORATE CULTURE CORPORATE CULTURE 4 ¡ Core values, beliefs, and business principles ¡ Ethical standards ¡ Operating practices and behaviors defining “how we do things around here” ¡ Approach to people management ¡ “Chemistry” and “personality” permeating work environment ¡ Oft-told stories illustrating \ Company’s values \ Business practices \ Traditions Defining Characteristics of Corporate Culture 5 ¡ Dedication to customer satisfaction ¡ Zealous pursuit of low costs ¡ Frugal operating practices ¡ Strong work ethic ¡ Ritualistic Saturday morning meetings ¡ Executive commitment to \ Visit stores \ Listen to customers \ Solicit employees’ suggestions Features of the Corporate Culture at Wal-Mart 6 ¡ Long work hours of programmers ¡ Emotional peaks and valleys in encountering and overcoming coding problems ¡ Exhilaration of completing a complex program on schedule ¡ Satisfaction of working on cutting-edge projects ¡ Rewards of being part of a team responsible for a popular new software program ¡ Tradition of competing aggressively Features of the Corporate Culture at Microsoft 7 A company’s culture is manifested in . . . ¡ Values, beliefs, and business principles management preaches and practices ¡ Official policies and procedures ¡ Revered traditions and oft-repeated stories ¡ Attitudes and behaviors of employees ¡ Peer pressures that exist to display core values ¡ Organizational politics ¡ Approaches to people management and problem solving ¡ Relationships with external stakeholders ¡ “Chemistry” and “personality” permeating work environment What to Look for in Identifying Corporate Culture 8 ¡ Founder or early leader ¡ Influential individual or work group ¡ Policies, vision, or strategies ¡ Traditions, supervisory practices, employee attitudes ¡ Peer pressures that exist ¡ Organizational politics ¡ Relationships with stakeholders ¡ Company’s approach to people management Where Does Corporate Culture Come From? 9 ¡ Selecting new employees who will “fit” in ¡ Systematic indoctrination of new employees ¡ Senior management efforts to reinforce core values, beliefs, principles, key operating practices ¡ Story-telling of company legends ¡ Ceremonies honoring employees who display cultural ideals ¡ Visibly rewarding those who follow cultural norms How Is a Company ’ s Culture Perpetuated? 10...
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This note was uploaded on 02/23/2010 for the course BA SPD4251 taught by Professor Macy during the Spring '10 term at HKUST.

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SPD4251_BPS_-_Lecture_7_SV - PEED – Bachelor of Arts in...

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