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balancescorecard - alignment Example Balanced Scorecard...

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% Ground crew stockholders % Ground crew trained Market Value Seat Revenue Plane Lease Cost FAA On Time Arrival Rating Customer Ranking No. Customers On Ground Time On-Time Departure Quality management Customer loyalty program 25% per year 20% per year 5% per year First in industry 98% Satisfaction % change <25 Minutes 93% yr. 1 70% yr. 4 90% yr. 6 100% Profitability Financial Learning Increase Revenue Align Ground Crews Lowest Prices Lower costs Customer Internal Improve Turnaround Time On-time flights Profitability Fewer planes Increased revenue Flight is on -time Lowest prices More Customers Fast ground turnaround Ground crew
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Unformatted text preview: alignment Example Balanced Scorecard: Regional Airline Mission: Dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. Vision: Continue building on our unique position -- the only short haul, low-fare, high-frequency, point-to-point carrier in America. More Customers • Optimize routes • Standardize planes • Stock ownership plan • Ground crew training • Cycle time optimization program Theme: Operating Efficiency Objectives Measures Targets Initiatives...
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