balancescorecard - alignment Example Balanced Scorecard:...

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
% Ground crew stockholders % Ground crew trained Market Value Seat Revenue Plane Lease Cost FAA On Time Arrival Rating Customer Ranking No. Customers On Ground Time On-Time Departure Quality management Customer loyalty program 25% per year 20% per year 5% per year First in industry 98% Satisfaction % change <25 Minutes 93% yr. 1 70% yr. 4 90% yr. 6 100% Profitability Financial Learning Increase Revenue Align Ground Crews Lowest Prices Lower costs Customer Internal Improve Turnaround Time On-time flights Profitability Fewer planes Increased revenue Flight is on -time Lowest prices More Customers Fast ground turnaround Ground crew
Background image of page 1
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: alignment Example Balanced Scorecard: Regional Airline Mission: Dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. Vision: Continue building on our unique position -- the only short haul, low-fare, high-frequency, point-to-point carrier in America. More Customers Optimize routes Standardize planes Stock ownership plan Ground crew training Cycle time optimization program Theme: Operating Efficiency Objectives Measures Targets Initiatives...
View Full Document

Ask a homework question - tutors are online