ExcelL2_C5_A4 - 15,986.75 15500.00 1.69 1.85 1.93 15800.00...

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National Wholesale Marketing Inc. Computing Services Department Shift Report Total Calls Tier 1 support 2,548 Variable minutes and cost per minute impact on cost Tier 2 support 1,588 Tier 3 support 674 1.91 0.525 0.575 0.600 Total Calls 4,810 15000.00 1.64 1.79 1.87 15300.00 1.67 1.83 1.91 Total call minutes logged
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Unformatted text preview: 15,986.75 15500.00 1.69 1.85 1.93 15800.00 1.72 1.89 1.97 15900.00 1.74 1.90 1.98 Average time per call (mins) 3.32 16100.00 1.76 1.92 2.01 Average cost per minute 0.575 16300.00 1.78 1.95 2.03 Average cost per call $1.91 16500.00 1.80 1.97 2.06...
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