Test3Problem1B - 4 1 Closed 12017 3 Internet 4 0.5 Closed...

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RSR Computer Services Operator Summary Help Desk Status Report ID Calls Total Time Avg Time 1 Operators 1 2 3 4 Number of calls in March: 2 LastName Santini Rubin Listowel Benton Number of Active calls: 3 FirstName Hector Jane Terri Jamie Number of Closed calls: 4 Date TicketNo Priority Type of Call OperatorID LastName FirstName Time Spent Status 3/1/2009 12010 1 Hardware 1 2.25 Closed 3/1/2009 12011 1 Password 2 0.25 Closed 3/3/2009 12012 1 OS 2 0.5 Closed 3/4/2009 12013 2 Email 1 1.25 Closed 3/4/2009 12014 1 Password 3 0.25 Closed 3/5/2009 12015 2 Hardware 4 1.75 Active 3/8/2009 12016 2 Email
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Unformatted text preview: 4 1 Closed 3/8/2009 12017 3 Internet 4 0.5 Closed 3/8/2009 12018 3 Internet 2 0.5 Closed 3/10/2009 12019 1 Hardware 2 3.25 Closed 3/10/2009 12020 3 Email 1 1 Closed 3/10/2009 12021 3 Email 1 0.5 Closed 3/13/2009 12022 2 Internet 3 0.75 Closed 3/15/2009 12023 2 Internet 3 1.25 Closed 3/20/2009 12024 3 Password 2 0.5 Closed 3/22/2009 12025 2 Email 2 0.75 Active 3/25/2009 12026 1 Email 1 1.25 Active 3/26/2009 12027 1 Hardware 1 2.25 Active 3/27/2009 12028 3 OS 4 1.75 Active...
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This note was uploaded on 02/24/2010 for the course OAT 175 taught by Professor Lutz during the Fall '09 term at Southwestern Illinois.

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